[Victor]

Hi David!

Thanks for reaching out! Let me help you with this topic.

Unfortunately, there is no built in option to achieve exactly what you are looking for.

However, I found a WooCommerce extension that will enable you to set discounts for bulk purchases of products, so you might want to consider trying soomething like that > https://woocommerce.com/products/dynamic-pricing/

I hope that helps. Let me know if you have other questions.

Best,
Victor

[Victor]

Hi B Saffell!

Glad to know you could find the solution! Thanks for sharing so others wanting the same can use the code.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help 🙂

Best,
Victor

[Victor]

Hi Marcial!

Thanks for clearing that out.

This is a strange issue. I think it could be those event records in the database are corrupt somehow.

Do you recall having created those events from scratch or did you import them or duplicated from other events?

Do you remember if those events did show the venue info at some point in the past? If so, did you update/install a plugin or made a change to your site after that?

Please let us know about it.

Thanks,
Victor

[Victor]

Hi Sean!

Great catch! Yes, you will need to place the category slug when using the ‘tribe_event_in_category()‘ function.

Thanks for following up to let us know about this and for sharing the code so other users can use it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help 🙂

Best,
Victor

[Victor]

Hi Ryan!

Thanks for following up with this.

Good to hear it’s now working in one of your sites.

Regarding the school site, we didn’t get the screenshots of the history of each imports. Could you please share with us the import URL for the imports you are having issues with?

Also, when on the history tab, please hover over the red exclamation mark and let us know the error message it shows.

Thanks,
Victor

[Victor]

Hi Tanvir!

Thanks for clearing that out.

Are you making a template override of the edit-event.php template file? If so, please remove that template override and see if it works.

If it doesn’t, please share a link to where we can see the issue for ourselves.

When coming back, please share your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Tracy!

Thanks for following up with this.

No worries about the bandwidth. We are always here to help whenever we can.

Have you tried the approach Mathew mentions? Let us know how this works for you.

Hey Mathew! Thanks so much for chiming in with 🙂

Best regards!
Victor

[Victor]

Hi Thomas!

Thanks for following up with this and for clearing that out.

I understand the problem you refer to. I don’t believe there is a way to avoid orders creation. WooCommerce will always need to create an order so a Paypal payment can be applied to it. When a payment request is sent to Paypal (once you click “Go to Paypal”) you are also sending the order numer. This is what Paypal and your site uses to link orders and payments together.

When this happens, we need to manually cancel the order and contact the customer

You probably already know about this, but there is a WooCommerce setting that allows you to set a time for how much an order will remain as “pending payment” and will cancel it after that time is reached. More about this > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

There is a WooCommerce extension that allows control over when the order status is set to completed > https://woocommerce.com/products/woocommerce-order-status-control/. I know several users manage their orders and attendees with it by setting specific options for ‘when an attendee record should be created’.

I hope this helps. Is there anything else I can help you with? Let me know about it

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Sun-Chan!

Thanks for following up to let us know it’s working now.

Could you please share with us one or two of the import URL’s your are experiencing the slow down with?

We will run some tests on our end and see what we find.

Also, please share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Alex!

Thanks for following up with this and for sharing your system information.

I tried to reproduce the issue you are having but I’m unable to.

This seems like it could be a theme or plugin conflict somehow. Could you please go through the steps provided in our Testing for Conflicts guide here > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process?

I can see from your system settings you are using the Relevanssi plugin. While I’m not sure if it’s causing the issue, I know there are some incompatibilities between that plugin and ours, so I would start by deactivating it and see if any difference. If no difference, then continue with the Testing for conflicts guide.

We suggest to set up a staging/dev site to make all these tests so you don’t disrupt the live site. We also encourage to make a full backup of your site, both database and files just in case something breaks and you can always go back to a previous state.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Geordie!

Thanks for reaching out to us! Let me help you with this topic.

We have a great article about customizing our templates that you might want to have a look at > https://theeventscalendar.com/knowledgebase/themers-guide/

If you want to customize the month and week views, you should take a look at the templates located at /wp-content/plugins/the-events-calendar/src/views/month/ and /wp-content/plugins/events-calendar-pro/src/views/pro/week/ 

Depending on what you want to achieve, you can do a template override or make use of one of the available actions and filters inside it.

We are limited in how much support we can give for custom development questions, but we always like helping out and at least point our users into the right direction as best possible.

That said, feel free to ask any other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Thomas!

Thanks for reaching us to us! I’d be happy to help you with this topic.

The tickets orders are all managed by the e-commerce platform you are using (EDD or WooCommerce).

If you are using WooCommerce, you can control when the attendee records should be generated by using the settings described here > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

In addition to that, let me point you to the following article that further explains how to manage your orders and attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Is there a specific problem you are experiencing when dealing with failed (or unpaid) orders when using Paypal?

Let me know about is and I’d be happy to help as much possible.

Best,
Victor

[Victor]

Hi Tracy!

Nice to see you again. Let me try to help you with that.

You don’t have to move the code into your theme for this adjustment. If you want to modify the size and color of the event date when on the Photo view try using the following CSS snippet:

.tribe-events-list .time-details {
font-size: 14px;
color: #ff0000;
}

You should place it into your theme’s styles.css file or by using the WordPress customizer by going to your wp-admin > Appearance > Customize > Additional CSS

I hope it helps! Let me know if you have other questions and I’d be happy to help.

Best,
Victor

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