Prevent abandoned payments

[hauntedrockford]

We’ve used Events Calendar Pro and Events Tickets Plus for years and we’re quite happy with the plugins.

We do have a problem that I’d like to discuss. Occasionally, a customer will add tickets to their Cart, and then click on “Go To PayPal”, but then they do not pay for the order.

Is there any way to have Events Calendar Plus NOT register these orders?

[Victor]

Hi Thomas!

Thanks for reaching us to us! I’d be happy to help you with this topic.

The tickets orders are all managed by the e-commerce platform you are using (EDD or WooCommerce).

If you are using WooCommerce, you can control when the attendee records should be generated by using the settings described here > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

In addition to that, let me point you to the following article that further explains how to manage your orders and attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Is there a specific problem you are experiencing when dealing with failed (or unpaid) orders when using Paypal?

Let me know about is and I’d be happy to help as much possible.

Best,
Victor

[hauntedrockford]

Thanks for the reply.

Occasionally, a customer will add tickets to their Cart, and then click on “Go To PayPal”, but then they do not pay for the order.

Is it possible to setup Events Tickets Plus or WooCommerce so that if a customer clicks “Go to Paypal” but they do not pay, that an order is not created, and no Order number is added.

When this happens, we need to manually cancel the order and contact the customer, and we would prefer that an order not be created when the order is not paid.

I don’t think there is any setting that will help when this happens.

We clearly add to the text in the Event Description that they must pay at time of registration, but still some customers just fail to pay.

I’ve been using Events Tickets Plus for a couple years, and I know how manage my orders and attendees, and the problem is not helped by the settings that you referenced.

[Victor]

Hi Thomas!

Thanks for following up with this and for clearing that out.

I understand the problem you refer to. I don’t believe there is a way to avoid orders creation. WooCommerce will always need to create an order so a Paypal payment can be applied to it. When a payment request is sent to Paypal (once you click “Go to Paypal”) you are also sending the order numer. This is what Paypal and your site uses to link orders and payments together.

When this happens, we need to manually cancel the order and contact the customer

You probably already know about this, but there is a WooCommerce setting that allows you to set a time for how much an order will remain as “pending payment” and will cancel it after that time is reached. More about this > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

There is a WooCommerce extension that allows control over when the order status is set to completed > https://woocommerce.com/products/woocommerce-order-status-control/. I know several users manage their orders and attendees with it by setting specific options for ‘when an attendee record should be created’.

I hope this helps. Is there anything else I can help you with? Let me know about it

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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