[Victor]

Hi Simon!

Thanks for coming back with all that information.

I could not experience the issue for the month view you were having with the main events calendar. Did you manage to solve it? Please let me know about it.

Regarding the ticket box problem, I could not find an event which had a ticket in it. Could you please share a link to the event you are having the issue with?

Also, please share a screenshot of the edit event page where I can see the ticket editor with the ticket you created.

Is your theme making any template overrides for any of our plugins templates? You can verify this by seeing if there is a folder in your theme called /tribe-events 

Thanks,
Victor

[Victor]

Happy to be of help here. Thanks for letting us know it works.

I’ll close this now but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi!

Thanks for following up with this.

That error is very likely the reason why the cart is not working. I’m not sure what could be causing that.

This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Also, when coming back please share with us your system information. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

I’m happy to be of help here 🙂 Thanks for following up to let us know it works for you.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best wishes!

[Victor]

Hi Steffen!

Thanks for reaching out to us! Let me help you with that.

I see you obtained an Events Calendar Pro license. In order to activate your license, you will need to download the Events Calendar Pro plugin from your downloads page > https://theeventscalendar.com/my-account/downloads/ and then install and activate the plugin in your site.

The license key field will only show up once the plugin is installed and activated. Does it show up after that? Please let me know about it.

Thanks,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us.

I’m sorry you are experiencing that issue. The cart page is all managed by WooCommerce, but let me try to help you find the source of the problem.

First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you please see if there are any console errors by inspecting the page when having that issue? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

 

Do you also experience the issue with all tickets or just some/one in particular? How about with other products that are not tickets?

Let me know about it.

Thanks,
Victor

[Victor]

Hey There!

Great to know the Avada update fixed the issue.

As for the list view, that is mainly an issue with the theme’s styles. For some events the image is not tall enough to fill the container, thus pushing the event title up a bit. You can see how some events show up fine and some doesn’t.

I managed to come up with a css style to tweak this and force the event title to always appear at the bottom of the container, regardless the image size. Try adding the following CSS snippet into your theme’s styles or by using the WordPress customizer ( wp-admin > Appearance > Customize > Additional CSS )

#tribe-events .tribe-events-list .fusion-tribe-primary-info {
min-height: 250px;
}

I hope that helps. Let me know about it.

Best,
Victor

[Victor]

Hi Michael!

Thanks for reaching out to us and for your interest in Event Tickets Plus.

By default, Event Tickets Plus does not have a built-in functionality that would enable such configuration.

I’m not really familiar with the WooCommerce Subscriptions plugin, but you could perhaps create a subscription that will allow access to that particular event.

As for each sponsorship including 1-2 free attendee tickets, I’m not sure you can achieve that straight away and you will likely have to create some custom coding for that purpose.

Let me note that we are fairly limited in how much support we can give for custom development questions like that as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

However, we do have a pretty cool refund policy so you can try the plugin out and in case it doesn’t fit your needs you can request a full refund within 30-days of purchase > https://theeventscalendar.com/knowledgebase/refund-policy/

Hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Mathew! Thanks for chiming is as always to help with Avada issues 🙂

Hey @Aeky! Are you able to solve the issue by updating to Avada version 5.4 like Mathew suggested?

The system information I was referring to is the one you can access by going to Events > Help in your wp-admin. Learn more about it here > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Please let us know how it work for you.

Thanks,
Victor

[Victor]

Hi Mats!

I was about to make some tests with the files you sent but just realised those are scss styles.

Could you please let me know where you were placing those files in?

As a reference, let me point you to the following article that explains how you can add custom styles to The Events Calendar views > https://theeventscalendar.com/knowledgebase/themers-guide/#customizing-styles

Let me know about it so I can further help you with this.

Thanks,
Victor

[Victor]

Hi Karl!

Thanks for your patience while I tested this out.

After a closer inspection in the code, I found that you can use the document_title_separator filter to change the default “-” separator across the site.

Try pasting the following snippet into your theme’s functions.php file and see if it works:

add_filter( 'document_title_separator', function() { return '|'; } );

Let me know about it.

Thanks,
Victor

[Victor]

Hi Ulla!

I’m sorry for the delay in getting back to you. I’ve been out for some time and just got back yesterday.

With the team help we’ve been able to come up with a more simple snippet using the ‘tribe_aggregator_before_insert_event‘ and ‘tribe_aggregator_before_update_event‘ filters in the end.

Try using the following snippet and let us know if it works for you:

https://gist.github.com/vicskf/47709449ff2a8b74c079a46a2931ede4

Best,
Victor

[Victor]

Hi Alexander!

Thanks for reaching out to us!

I’m not very familiar with magnolia-cms framework but our plugins are only built to work with WordPress based sites.

Let me point you to the following article about our upcoming new tool that might be of your interest if you want to integrate a calendar to a non-WordPress site > https://theeventscalendar.com/sneak-peek-lumin/

I recommend you subscribe to get an early access > https://theeventscalendar.com/calendar-beyond-wordpress/

I hope that helps! Let me know if you have any other question and I’ll be happy to help 🙂

Best,
Victor

[Victor]

Hi There!

Thanks for following up with this.

I tried reproducing the issue in my own local installation using the Avada theme but failed to do so.

Having a closer inspection to the page I can see there is a console error showing up for a Javascript error. This could mean something else is causing the conflict when using Avada.

To make sure we are not dealing with a plugin conflict, please deactivate all other plugins and see if any difference.

Also, please copy and paste your system information in a private reply so we can see if we spot anything strange from there.

Thanks,
Victor

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