[Victor]

Hi Colman!

Thanks for getting in touch with us. Let me try to help you with this topic.

Unfortunately, there is no built-in functionality to achieve what you are looking for. You can, however, export an ICS file of your events by using the Export Events functionality detailed in this article > https://theeventscalendar.com/knowledgebase/exporting-events/. Although that won’t get you the number of tickets capacity.

I’d recommend you take a look at the following plugin which you might be able to set up and export the information you want > https://wordpress.org/plugins/wp-all-export/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi John!

Thanks for reaching out to us!

We can reissue a new license key for both of your licenses if someone got access to them. Then you will be able to download a fresh copy of the plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and obtain your new license keys from your licenses page > https://theeventscalendar.com/my-account/license-keys/

If you are ok with this, please let me know and we’ll take care of the process.

Best,
Victor

[Victor]

Hi Marcial!

Thanks for getting in touch with us. I am happy to help you with this topic.

As you can see, by default it will display the dates without year when showing events for the current year. You can modify this by going to Events > Settings > Display tab and under Date Format Settings modify the “Date without year” option to suit your needs.

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Cyrille!

Thanks for reaching out to us! Let me help you with that issue.

I think there is nothing wrong in how you set the ticket capacity. If you only have that one ticket type for your event, then the capacity should be 21.

Could you please let me know where you are using the tribe_events_count_available_tickets() function?

Also, please send us a screenshot of the ticket editor settings when editing the event, so I can see if there is anything wrong with it.

Thanks,
Victor

[Victor]

Hi William!

Thanks for following up with this.

I’m sorry for the confusion. I misunderstood your site settings and thought you where using different timezones for your events and site.

Try changing your event settings to use the sitewide timezone everywhere by going to Events > Settings > General tab under Timezone Settings.

Let me know if that works for you.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Oliver!

Glad to know it worked out for you!

As for the month top navigation links, it seems Avada is applying some styles to hide them by default. I could not find any Avada setting to show them, so try using the following CSS to override the current ones:

#tribe-events-content #tribe-events-header {
display: block;
}
#tribe-events-header .tribe-events-sub-nav {
overflow: visible;
}

You might need to add an !important statement to each of those styles.

Let me know if it works for you.

Best,
Victor

[Victor]

Hi Jonathan!

You will need to create a loop that uses the tribe_get_organizer_email() function inside to get each organizers email address and saves it into a variable as a string of comma separated email addresses, that you can then use in the tribe_rsvp_email_headers.

Does it help? We are limited in how much support we can give for custom development questions, but we always like helping out and at least point users into the right direction as much possible.

Let me know if you need further help tweaking the snippet to achieve that.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Christophe!

Thanks for clearing that out, and sorry for the confusion.

Like you say, the tribe_events shortcode does not use the same templating system as the default views and instead omits the wrapper templates.

You will need a different approach to achieve what you are looking for. Please note that we are limited in how much support we can give for custom development questions like this.

That said, we always like helping, so I will reach out to the team and see if we can come up with a snippet to achieve that and at least point you in the right direction as best we can.

Please hang in there.

Thanks,
Victor

[Victor]

Hi Daniel!

Thanks for reaching out to us and for taking your time to report this.

Unfortunately, we are already aware of this issue with the Map view.

I will set this thread’s status as “Pending fix” and link it to our internal bug report. This way we will let you know once a fix is shipped in one of our next maintenance releases.

Like you say, the only workaround so far is manually editing the venues and adding the missing latitude and longitude coordinates as there seems to be a problem that resides with the Google Maps API. Of course, this is not ideal when dealing with so many venues.

We apologise for the inconvenience and we appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Michael!

Thanks for getting in touch with us. Let me help you with that issue.

By inspecting your site, there is a console error showing up which indicates that you are including the Google Maps API more than once. You have included the Google Maps API multiple times on this page

This could be coming from your theme or another plugin. To confirm this, please go through our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Valeri!

Thanks for reaching out to us! Let me help you with each of your questions.

1) Unfortunately, we are already aware of this issue with the Map view.

I’ll set this thread’s status as “Pending fix” and link it to our internal bug report. This way we will let you know once a fix is shipped in one of our next maintenance releases.

Like you say, the only workaround so far is manually editing the venues and adding the missing latitude and longitude coordinates as there seems to be a problem that resides with the Google Maps API.

We apologise for the inconvenience and we appreciate your patience in the meantime.

2) That is mainly caused by the number of columns in the admin table and your browser width. You can customize which columns to show by clicking the “Screen Options” tab in the top right corner of that page.

3) There is no built-in functionality to put two languages side by side in the community form. You can customize the look and feel of those templates by using one of the methods described in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

You can also create Additional fields with Events Calendar PRO built-in functionality by going to Events > Settings > Additional Fields. This fields will also show up in the community form.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi William!

Thanks for reaching out to us and for the kind words 🙂

Unfortunately, this is an issue we are aware of that happens when dealing with events using different timezones as the site and causes the event to prematurely be marked as passed in events lists.

I have set this thread’s status as “Pending fix” and link it to the bug report. This way we’ll let you know once a fix is shipped in one of our next maintenance releases of our plugins.

We apologise for this inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Susan!

Thanks for getting in touch with us! Let me help you with this topic.

Once you import your Eventbrite event to your site, you can edit the event information right from the WordPress backend and upon saving it will apply those changes to the Eventbrite website.

Let me point you to the following article about Creating tickets and publishing to Eventbrite > https://theeventscalendar.com/knowledgebase/creating-tickets-and-publishing-to-eventbrite/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Author]

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