Site keeps reconnecting

[John Osmond]

I had a customer where I purchased licenses for The Events Calendar Pro and Event Tickets Plus. The customer refused to reimburse me for those licenses, and we had a falling out.

So I “disconnected” their site in my license area, but every time they run an update it reconnects. I even removed the license keys from their dashboard (I still have access for now), but even still, the site keeps reconnecting and giving them access to updates thru my license.

How can I permanently disconnect a site from a license purchase?

[Victor]

Hi John!

Thanks for reaching out to us!

We can reissue a new license key for both of your licenses if someone got access to them. Then you will be able to download a fresh copy of the plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and obtain your new license keys from your licenses page > https://theeventscalendar.com/my-account/license-keys/

If you are ok with this, please let me know and we’ll take care of the process.

Best,
Victor

[John Osmond]

Hi Victor. I appreciate the suggestions. In this case, I finally
convinced the customer to just install those two plugins. Thanks. — JO

[Victor]

Hi John!

Great to know everything is fine 🙂 Thanks for letting us know.

I’ll go ahead and close this thread but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

 

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