[Victor]

Hi Lubo!

Thanks for getting in touch with us. Let me help you with this topic.

Could you please go to the edit event page, click “Settings” in the ticket editor and send us a screenshot of it?

Also, please share a link to event you are having the issue with.

And also, when there is a canceled order or failed payment, the WC stock gets reduced anyway

This is the default behaviour from WooCommerce, let me point you to the following article that explains how to handle refunded or cancelled tickets > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, wait for a new ticket to be bought so, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know about that.

Thanks,
Victor

[Victor]

Hi Randy!

Thanks for getting in touch with us. Let me try to help you with this conflict.

I’m not familiar with the Mediacast plugin and could not find it the WordPress repository. Could you please let me know more about the plugin and the issue you are having?

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Peter!

Thanks for getting in touch with us.

We have an extension that will hide the qr code from the ticket email > https://theeventscalendar.com/knowledgebase/hide-qr-code-from-event-emails/

You will only need to install and activate as with any other plugin.

Please try it out and see if it works for you.

Best,
Victor

[Victor]

Hi Peter!

Thanks for reaching out!

I have checked the report on this issue and does not seem to affect many users and seems more of an edge case or a glitch. This is why the issue is not marked as of higher priority at the moment.

I’ve taken a look at your staging site and could not reproduce the issue. Could you please share with us a screenshot of the issue happening in that site? Are you able to only reproduce it occasionally?

What happens if you switch to a default theme like 2017, does it still occur?

Please let me know more about it.

In the meantime, I have attached this thread to the bug report so we can keep you posted about the news.

Thanks,
Victor

[Victor]

Hi Donald!

Thanks for getting in touch with us. Let me help you with this issue.

First, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Brett!

Thanks for sending over the plugin.

I will reach out to the team so they can take a look at this and will get back to you as soon as I have an update.

Please hang in there.

Best,
Victor

[Victor]

Hey Sebastian!

Thanks for the kind words. I’m happy to be of help here 🙂

I’ll close this now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Brian!

Thanks for chiming in here and sharing those options. I’m not really familiar with those systems but they might be a good choice for some users.

I know that other users also use the WooCommerce Subscriptions plugin to achieve that > https://woocommerce.com/products/woocommerce-subscriptions/

I hope that helps Stefanie! Let us know if you have other questions 🙂

Best,
Victor

[Victor]

Hi Jonas!

I’m sorry that didn’t work for you.

By having a closer look at the screenshot you shared, I can see the “+Toggle Attende info” link is visible. Just to confirm we are not dealing with a different issue, are you able to see that link? If you see it, does it display the attendee info when clicking?

If you don’t see it, please make sure that you placed the orders-edit-meta.php file in the right folder. It should be something like /wp-content/themes/YOUR-THEME/tribe-events/tickets-plus/orders-edit-meta.php 

Maintenance releases are scheduled every two weeks. You can learn more about it > https://theeventscalendar.com/release-schedule/

Bearing in mind that we can’t commit to a date, I can tell this report is marked as a high priority one, so you should expect a fix in a few weeks.

Best,
Victor

[Victor]

Hi John!

Great to know everything is fine 🙂 Thanks for letting us know.

I’ll go ahead and close this thread but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

 

[Victor]

Hi Stefan!

Thanks for reaching out to us! Let me help you with this topic 🙂

The snippet will work regardless of the recurring event setting, but it may give you unexpected results.

Please note that this is an old snippet, so I’d suggest you try it out and see if it works for you.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes and if you have any follow up questions.

Best,
Victor

[Victor]

Hey Andrew!

Thanks for reaching out to us! Let me try to help you with this topic.

Try running the function a bit later by using the code like this:

add_action( 'customize_register', 'events_panel', 16 );

Let me know if that works for you.

Best,
Victor

[Victor]

Hi Marcial!

Thanks for following up with this.

Yes, it is possible to achieve that, but would require some custom coding.

Please let me note that we are fairly limited in how much support we can give for custom development questions like that. That said, we always like helping out and at least point users into the right direction as much possible.

You might want to check the tribe_get_end_date filter available that allows you to modify the output of the tribe_get_end_date() function located at wp-content/plugins/the-events-calendar/common/src/functions/template-tags/date.php around line 327.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Sebastian!

Thanks for coming back with the Facebook link.

By default, Event Aggregator will look for events that are one month in the future. The events you are trying to import are in March, so you will need to change this setting by going to Events > Settings > Imports tab under Global Import Settings.

Another option is to set a date to refine your import. That way, it will fetch events starting from the refined date.

Please try it our and let me know if that works for you.

Thanks,
Victor

[Victor]

Hi Rik!

Thanks for reaching out to us. Let me help you troubleshoot that issue.

First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Could you please see if there are any console errors by inspecting the page when creating the widget? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Thanks,
Victor

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