Can't select Category in Event Calendar Widget

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  • January 16, 2018 at 7:25 am #1427523
    new flavours
    Participant

    hi guys, just bought the Event Calendar Pro. I really need a list on my sidebar with specific events from one category. But for some reason it does not work. See screenshot.

    Please advise what to do.

    Thankx

    January 17, 2018 at 6:45 am #1428438
    Victor
    Keymaster

    Hi Rik!

    Thanks for reaching out to us. Let me help you troubleshoot that issue.

    First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

    Could you please see if there are any console errors by inspecting the page when creating the widget? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

    Additionally, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

    Thanks,
    Victor

    January 18, 2018 at 4:10 am #1429282
    new flavours
    Participant

    Tried it…..still not working 🙁

    January 18, 2018 at 1:14 pm #1429906
    Victor
    Keymaster

    Hi Rik!

    I’m sorry that is still not working.

    Just to confirm, were you able to find any console errors?

    Also, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

    Please let me know about that.

    Thanks,
    Victor

    February 9, 2018 at 8:36 am #1449063
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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