[Victor]

This reply is private.

[Victor]

Hi Stepan!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

Thanks for coming back with the debug file. I could not find anything that would indicate an error from our plugins.

Could you please see if the empty cart issue happens with a WooCommerce product that is not an event ticket too?

If so, I’d recommend you get in touch with the theme authors and see if they can help you with this issue.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Kyla!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

Could you please share with us a public URL where we can access the ICS file from Outlook directly? This will provide us with an unmodified version of the file that comes straight from Outlook and we’ll be able to make a few extra tests with this.

Thanks,
Victor

[Victor]

Hi Raymond!

Thanks for following up with this.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

I’ve just realized you might be referring to the widgets images instead of the ones for the list views. You can modify the widget thumbnail size to use the full size by placing the following code into your theme’s functions.php file:

/*
* Set the default post thumbnail size to 'full' for list widget
*/
add_filter( 'tribe_events_list_widget_thumbnail_size', 'custom_list_widget_thumbnail_size' );
function custom_list_widget_thumbnail_size() {
return 'full';
}

Please try it out and let me know if it works for you.

Thanks,
Victor

[Victor]

Hi Daniel,

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

When editing a venue and then saving, it should now correctly fetch the Lat and Long coordinates from the Google Maps API, so that you don’t have to manually add them.

Could you please try re-saving your venues and see if it works? Remember to enter a valid Google Maps API key by going to Events > Settings > APIs.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Peterson!

Thanks for following up with this.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Just to confirm we are not dealing with a theme or plugin conflict. Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Paulo!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

We really appreciate you following up with this to let us know it works ok by downgrading to 4.4.19

I have set this thread’s status to “Pending fix” and linked it to the report so we can let you know when a fix is available in one of our next maintenance releases.

Our apologies for the inconvenience and we appreciate your patience.

Best,
Victor

[Victor]

Hi Peter!

Thanks for following up with this.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

I have come up with a snippet to accomplish what you are looking for. Please try adding it into your theme’s functions.php file and see if it works.

/**
* Move calendar export links to before the month calendar.
*/
class Tribe__Events__Move__Export__Links {
public function __construct() {
add_action( 'init', array( $this, 'view_links' ) );
}

public function view_links() {
remove_action(
'tribe_events_after_footer',
array( $this->ical_provider(), 'maybe_add_link' )
);
add_action(
'tribe_events_before_header',
array( $this->ical_provider(), 'maybe_add_link' )
);
}

protected function ical_provider() {
return function_exists( 'tribe' )
? tribe( 'tec.iCal' ) // Current
: 'Tribe__Events__iCal'; // Legacy
}
}
new Tribe__Events__Move__Export__Links();

add_filter( 'tribe_get_ical_link', 'custom_tribe_get_ical_link' );
function custom_tribe_get_ical_link( $output ) {
$output = $output . '&tribe_display=custom';
return $output;
}

add_filter('tribe_events_force_filtered_ical_link', '__return_true' );

Does it work for your site? Please let me know.

Best,
Victor

[Victor]

Hi Lauren!

Thanks for following up with this.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

I can confirm the ticket field sets issue is already logged in a report that is linked to your thread. we will notify you once we have an update in that thread.

As for the user voice, the suggested plugin to duplicate events is this one > https://wordpress.org/plugins/duplicate-tec-event/ Have you tried this plugin and see if it works for you?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Nico!

Thanks for following up with this.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

To charge for your events, you need either WooCommerce or EDD (Easy Digital Downloads plugin) alongside with Event Tickets Plus.

If you use WooCommerce, when creating a ticket for an event, Event Tickets Plus will create a WooCommerce product linked to the ticket. All ticket sales are handled by the eCommerce platform of your choice.

As for the members only events, this is not a built-in functionality, but let me point you to the following article that explains how you can create a Members only calendar > https://theeventscalendar.com/knowledgebase/making-members-calendar/

I hope it helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Gavin!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

I’m glad to know the CSS snippet worked out for your site. Thanks for letting me know.

As for the Community Events plugin, if it’s a styles issue like the one you had with the calendar, I’ll be happy to take a look and see if I can come up with some CSS to fix it.

I’m not so sure about the breadcrumbs issue as it might be something that is built-in with your theme, but we could also take a look and see if we can help with it.

Please note that this would be in custom development territory and we are limited in how much help we can give for these issues.

Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Dan!

I’m sorry for the delay in getting back to you. We’ve been out on the team trip and we are slowly catching up now.

It’s great that you could find the code to do the job. Thanks for letting us know about it.

I’ll close this thread now, but don’t hesitate to reach us out anytime if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Thanks for confirming this Oliver!

I’ll close this now, but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

You will need our free versions of The Events Calendar and Event Tickets to make the Community Manager Bundle plugins work.

Events Calendar PRO is just another of our premium plugins that extend the functionality of the free The Events Calendar plugin.

You can learn more about how to get started with each of our plugins here > https://theeventscalendar.com/knowledgebase-category/primers/

Cheers,
Victor

[Victor]

Hi Stepan!

Thanks for following up with this.

Unfortunately, I don’t see the debug.log you attached. You can try compressing the debug.log file into a zip file. And make sure you send it to us via the frontend form and not via email reply.

I tried to inspect your page for console errors but it seems your WooCommerce settings do not allow guests to add to cart. So I can’t replicate the issue on my end if I’m not logged in.

Let me know about the debug.log file.

Thanks,
Victor

[Author]

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