Help Desk

Venue Address Importing Incorrectly

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    Hello!

    On our website, we use the Events Calendar aggregator to import events from a Google Calendar onto the website. In the last few weeks, we’ve noticed that there is an issue with the aggregator importing the address for venue’s incorrectly. In our google calendar, the address is listed correctly, but when it imports onto the website, two addresses show up. A correct one and one that seems to be random. I’ve gone in and manually edited the venues so that the correct address shows up, but the next time the event is imported, the address reverts back to the incorrect one.

    Here’s the URL to the website in question: http://www.h2ocolumbus.org/

    Posts: 3679 Topics: 5
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    Hi Diane!

    Thanks for reaching out to us!

    That’s a really strange issue. Could you please share with us the Google Calendar URL so we can run some tests on our end?

    Also, please share with us a link to the event/s where you are having the issue with.

    Thanks,
    Victor

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    Hi Diane!

    Thanks for coming back with the ICS file.

    I could reproduce the same in my local installation. I’m not exactly sure why this is happening, but it looks like the wrong address is being fetched from the Google Maps API.

    I will reach out to the team to have a second pair of eyes on this and will come back as soon as I have something.

    Please hang in there.

    Thanks,
    Victor

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    Sounds good! Thanks for your help!

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    Hi Diane!

    Thanks for your patience.

    After some tests with the venue address we have been able to relate the problem to an inconsistency with the DSTK (Data Science Toolkit) our Event Aggregator System uses to obtain the Geolocation information to complete the venue address and coordinates.

    It seems that using the venue address like 

    1385 Neil Ave, Columbus, OH 43201, USA

    throws the correct result, but the addition of H2O Church before the address returns a different result.

    The only workaround we’ve found so far is to modify the venue address from the Google calendar and use only the venue address without the name like “1385 Neil Ave, Columbus, OH 43201, USA”

    Could you please try it out and see if it works correctly for you?

    Thanks,
    Victor

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