[Victor]

Hi Robert!

Thanks for getting in touch with us!

Unfortunately, there is no built in functionality to set a default image for an import. You could, however, achieve something like similar with some custom coding.

We are fairly limited in how much support we can give for custom development questions as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

But, if you decide to go for the customization and have any questions, don’t hesitate to ask and I’ll be happy to help as much possible.

Best,
Victor

[Victor]

Hi Joakim!

Thanks for reaching out to us!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

It’s great you could achieve what you were looking for with the tribe_events_cat and today’s date. As a reference, let me point you to the following article that will get you started with using the tribe_get_events() helper function > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Ruben!

Thanks for reaching out to us! Let me help you with this topic.

When you create a ticket for an event, the WooCommerce product created is assigned a “Catalog visibility” of Hidden, so that it does not show up on your shop by default.

Did you happen to change this setting for your tickets products? Try setting the catalog visibility to a different option until you get the desired result.

Does it help? Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Matt!

Thanks for getting in touch with us.

I’m not really sure about the exact issue you are having as I can’t reproduce it on my end. Could you please share with us some screenshots to illustrate the problem?

Thanks,
Victor

[Victor]

Hi Kurt!

I’m sorry you are experiencing that problem. Let me help you with the troubleshooting.

When you say the page stalls, do you get any errors? Could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi William!

I’m sorry you are experiencing those issues. Let me help you with them.

I’m not familiar with the IgniteWoo WP Gift Certificate plugin, so I’m not really sure how it could be affecting our plugins.

Unfortunately, we only provide support through our Help Desk. You can learn more about what support we can give in the following article > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

two problems:
1. The email to the customer and admin is NOT going out
2. The inventory count is NOT adjusting

1. Is this the ticket email that is not being sent to the customer or the order email? Please let me know about it.

2. I’m not really sure what you mean by this. Is the ticket stock not being reduced? Could you please let me know where exactly you see this problem.

Could you please share with us a copy of the plugin and let us know more about its functionality alongside our plugins? I will try to run some tests to reproduce the issue you are having and see what I can find.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Michelle!

Thanks for getting in touch with us. Let me help you with this topic.

You can eliminate the Event Aggregator application from your Facebook account. You will find all the apps connected to your Facebook account in your Account settings > Applications.

From there you will be able to eliminate Event Aggregator app and then go back to your site to connect to a different Facebook account.

Is there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

Hey Bradley!

Absolutely no worries about it. This setting is quiet new and many people are not aware of it.

Thanks for letting me know it works for you now.

I’ll close this thread, but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help 🙂

Best,
Victor

[Victor]

Hi Raymond!

That’s strange. Having a closer inspection, it seems you are using the mini calendar widget in the sidebar. Could you please let me know how you are adding this into your sidebar? is it via a shortcode?

Let me know about it.

Thanks,
Victor

 

[Victor]

Hi Daniel!

Thanks for following up with this and for letting us know about those findings.

I could not reproduce the issue you are having with the hyphen. Could you please share with me one example of a venue that has this problem? You can send a screenshot of the edit venue screen as reference.

Thanks,
Victor

[Victor]

Hi Tim!

Thanks for reaching out to us! Let me help you with this topic.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

Unfortunately, the tribe_events shortcode does not support the city attribute.

You could achieve something similar with some custom coding. Let me point you to the following article about using the tribe_get_events() helper function that might be of help if you are into development > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Anja!

Thanks for reaching out to us! I’d be happy to help you with this topic.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

You can disable automatic cancelled orders by disabling the Hold Stock setting in WooCommerce > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

WooCommerce does not automatically modify the stock when you cancel an order by default. The reason is because it might depend on each case to determine if it is the right choice to re-stock the products or not.

Several variables are also involved like the previous order state, the WooCommerce-Specific Ticket Settings, the Payment methods, and the Woocommerce Inventory settings.

All these settings can create different scenarios and depending on each of them it would make sense to re-stock an order upon cancelling or not.

We have a couple of articles that will get you started on How to Refund or Cancel a Tickets Order and to Managing Your Orders and Attendees.

I hope that helps. We are always trying to improve how the ticket processes work out for our users, so let me know if you encounter a specific case where you are having trouble with for cancelled orders and I’d be happy to help as much possible 🙂

Best,
Victor.

[Victor]

Hi Bradley!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

I can see the next event available event to import from that Facebook page is in July 14. Could you please check your Import Date Range Limit by going to Events > Settings > Imports tab under Global Import Settings ?

That setting will determine how far in the future to fetch events to import.

Let me know if this helps.

Thanks,
Victor

[Victor]

Hi Marcial!

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

Unfortunately, there is no built-in functionality that will auto fill the form when registering for another event. I believe it might be achievable with some custom coding, but not something that comes out of the box with our plugins.

Let me know if any other questions.

Best,
Victor

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