[Victor]

Hi Blair!

Thanks for reaching out to us!

Our Event Tickets plus plugin offers this type of functionality. Users can purchase a ticket and admins can access attendee information on the backend and export the information to CSV as needed. When your event begins, you or your staff can mark guests as checked in manually or by scanning the QR code on their ticket.

They were also wondering if users who have not already RSVPd to the event could check in and enter their information at the door.

I’m not really sure what you mean by this, but logged in users that purchased tickets can then access their account and edit their attendee information.

As a reference, you can check the following article that walks you through how to create tickets for your events > https://theeventscalendar.com/knowledgebase/making-tickets/

I hope that helps. Let me know if you have any follow up questions 🙂

Best,
Victor

[Victor]

Hi Diane!

Thanks for your patience.

After some tests with the venue address we have been able to relate the problem to an inconsistency with the DSTK (Data Science Toolkit) our Event Aggregator System uses to obtain the Geolocation information to complete the venue address and coordinates.

It seems that using the venue address like 1385 Neil Ave, Columbus, OH 43201, USA

throws the correct result, but the addition of H2O Church before the address returns a different result.

The only workaround we’ve found so far is to modify the venue address from the Google calendar and use only the venue address without the name like “1385 Neil Ave, Columbus, OH 43201, USA”

Could you please try it out and see if it works correctly for you?

Thanks,
Victor

[Victor]

Hi Marcus!

Thanks for getting in touch with us.

You can create custom filters for Filter Bar with some custom coding. We have a pretty good article that will get you started on this > https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

Just to confirm I understand what you are trying to accomplish, do you want to remove the number of remaining tickets available that show up to the users when trying to purchase a ticket?

Please let me know and I will try to come up with a snippet to hide it.

Thanks,
Victor

[Victor]

Hi Kai!

Thanks for reaching out to us. Let me answer each of your questions 🙂

does your addon also works with the german version of eventbrite (www.eventbrite.de)?

There is no limitation as to the Eventbrite language version you can use with the Eventbrite Tickets plugin.

Do i need the pro version of event calendar on top to use the add on?

No. You will only need our free version of The Events Calendar to use Eventbrite Tickets.

Did i understand it right, that if i using the eventbrite addon the only way to pay the event is paypal and google pay?

Payments for Eventbrite events are all handled by Eventbrite and not by our plugins, so the available payment methods are the ones that Eventbrite provides.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Sean!

Thanks for getting in touch with us. Let me help you with this topic.

By default, that tooltip does not show the main event for the recurring instances, so that is the expected behaviour.

However, I can see the point of wanting to have all the available instances for the event. Do you need the main event to always show up in the tooltip? If so, let me know and I will try to come up with a snippet to accomplish that.

Thanks,
Victor

[Victor]

Hi Hannu!

Thanks for reaching out to us. Let me help you with this topic.

By default, event organizers are in fact a custom post type that can be linked to the events. With Events Calendar PRO you can navigate to an organizer’s page and see a list of the upcoming events for that specific organizer.

There is no built-in way to link the event organizers to another Custom Post Type, but that is possible with some custom coding. As a reference, please note that we do not provide support for custom development questions for license holders > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

 

[Victor]

That is the exact filter the code snippet is targeting, so it should be working. Still, you could try editing that line to test if anything changes.

If it doesn’t, then you should try switching to a default theme and see if any changes. It could be that your theme is customizing the widget templates in some other way too.

Let me know how it goes.

[Victor]

Hi William!

Thanks for following up with this.

Unfortunately, we are limited in the amount of support we can give for implementations with third party plugins like the IgniteWoo gift certificate > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, we would like to help as much possible to identify the source of the problem. The only way for us to do that is reproducing the issue on our end for which we’ll need a copy of the plugin.

You can send us a copy of the plugin in a private reply if you’d like.

Thanks,
Victor

[Victor]

Hi Lauren!

Thanks for letting us know about that.

I will make sure we leave a note in the user voice idea regarding the issue for duplicating attendees when using the post Duplicator plugin.

I will also reach out to the team about this feature request to see if there is scope for it in one of our future feature releases of our plugins and make sure we post any updates in the user voice idea.

Unfortunately, for the time being it seems the less prone to error way to duplicate events is manually creating them like you say.

We’ll keep you posted about the ticket Start Sale Date/Time bugfix.

Best,
Victor

[Victor]

Hi Raymond!

I think there might be some template customization for the list widget. You should check if there is a tribe-events folder in your theme which contains a template override for the list-widget.php file or for any of our widgets templates.

You can try the code I sent you in a default theme like twenty seventeen and see if it works. If it does, then it might be that your theme is customizing the widgets templates somehow so you should dig into your theme’s code to modify the thumbnail size.

Let me know about it.

Thanks,
Victor

[Victor]

You are welcome Michelle! 🙂

It seems you are all set here so I will go ahead and close this thread, but do not hesitate to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Diane!

Thanks for coming back with the ICS file.

I could reproduce the same in my local installation. I’m not exactly sure why this is happening, but it looks like the wrong address is being fetched from the Google Maps API.

I will reach out to the team to have a second pair of eyes on this and will come back as soon as I have something.

Please hang in there.

Thanks,
Victor

[Victor]

Hi Jimmy!

Thanks for reaching out to us!

We only answer pre-sales questions in our Pre-sales forum. If you have a license for one of our plugins, please log in to your account to get premium support in our Help Desk.

If you encounter problems logging in to your account, please contact us via our contact form > https://theeventscalendar.com/contact/

Best,
Victor

 

[Victor]

Hi Kathryn!

Thanks for reaching out to us!

The Events Calendar plugin does not use cookies. Unfortunately, the functionality you are looking for is not built-in with our plugins.

If you have many events and need to search through them more precisely, you might want to check out our Filter Bar plugin which adds a configurable set of filters to your main events page > https://theeventscalendar.com/product/wordpress-events-filterbar/

Is there anything else I can help you with? Let me know 🙂

Best,
Victor

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