Victor

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Viewing 15 posts - 1,981 through 1,995 (of 5,398 total)
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  • in reply to: All in One SEO incompatible #1451584
    Victor
    Member

    Hi Mary!

    Thanks for reaching out to us! Let me help you with this topic.

    We are not aware of any specific conflicts with All in Once SEO plugin, but as with any other plugin or theme out there, sometimes conflicts can occur.

    Could you please provide us with some more details about the conflict? We will try to reproduce it on our end so we can find the source of the problem and see if we can find a fix for it.

    When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

    Please let us know about it.

    Thanks,
    Victor

    Victor
    Member

    Hi Roger!

    Thanks for getting in touch with us. Let me help you with that issue.

    Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

    Also, this can be related to a theme or plugin conflict, so to make sure we are not dealing with a conflict, please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

    We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

    Please let us know how that goes.

    Thanks,
    Victor

    Victor
    Member

    Hi James!

    Thanks for reaching out!

    There is no built-in functionality to achieve that, but it is possible to get that kind of functionality with some custom coding.

    I’d recommend you take a look at the tickets.php template file located at wp-content/plugins/event-tickets-plus/src/views/wootickets. You could make a template override of it and add a message line 150 where the Out of Stock! message is rendered.

    Additionally, you might want to check the WooCommerce backorders functionality > https://docs.woocommerce.com/document/managing-products/

    I hope that helps. Let me know if any follow up questions.

    Best,
    Victor

    in reply to: Map Search not loading #1451560
    Victor
    Member

    Hi Miriam!

    Thanks for getting in touch with us.

    I have just checked the Map view and it seems to be working fine for me.

    There is a chance the behaviour you were getting was because of a problem with the Google Maps API. You can check the status of your Google APIs by going to the console > https://console.developers.google.com

    Let me know if you still experience the problem and if you have any follow up questions.

    Best,
    Victor

    in reply to: Link directly to next event in a category #1451545
    Victor
    Member

    Hi Mike!

    Thanks for reaching out to us! Let me help you with this topic.

    There is no default URL to link to the first upcoming event on a specific category. Like you said, it can be accomplished with some custom coding.

    Let me point you to the following article about using the tribe_get_events() function > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/. With that function and some custom coding you can fetch the next upcoming event link for a specific category, and then use it inside a custom page template which could be displayed in yoursite.com/NextBreakfast

    Additionally, let me point you to the following articles that show the available shortcodes you can use to display specific views and widgets for our plugins > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

    I hope that helps. Let me know if any follow up questions 🙂

    Best,
    Victor

    in reply to: Recurring Event – Display All not showing All in popup #1451500
    Victor
    Member

    Hi Sean!

    I’m sorry for a bit of delay here.

    Please let me note that we are fairly limited in how much support we can give for custom development questions. But, we always like helping out and at least point users into the right direction as much possible.

    I’ve come up with a snippet to add the first date of the recurring event series to the tooltip. You will need to copy and paste the following snippet into your theme’s functions.php file:

    /*
    * Add First Event date on recurring info tooltip
    */
    add_filter( 'tribe_get_recurrence_text', 'add_first_event_date' );
    function add_first_event_date( $recurrence_text ) {
        $parent_date = '<p>First Event on ' . tribe_get_start_date() . '</p>';
        $recurrence_text = $parent_date . $recurrence_text;
    
    return $recurrence_text;
    }
    

    Please try it out and let me know if it works for you.

    Best,
    Victor

    Victor
    Member

    Hi Kai!

    The Eventbrite Tickets plugin is not limited in functionality without a license, but an active license is required for plugin updates and to access our premium support.

    Best,
    Victor

    in reply to: Where are events/tickets details stored #1451236
    Victor
    Member

    Glad to be of help Mike 🙂

    Is there anything else I can help you with? Let me know.

    Best,
    Victor

    in reply to: Featured Images displaying differently in different widgets #1451234
    Victor
    Member

    Sure thing Raymond. Please do keep me posted 🙂

    Best,
    Victor

    in reply to: disable Venue link in List View #1451206
    Victor
    Member

    Super happy to be of help here 🙂

    I’ll close this thread now, but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

    Cheers,
    Victor

    Victor
    Member

    You are welcome Joakim!

    As you marked this resolved, I’ll go ahead and close it. But don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

    Cheers,
    Victor

    in reply to: Can Filter Bar filter for "additional fields" #1449432
    Victor
    Member

    Hi Sally!

    Thanks for reaching out to us!

    By default, Filter Bar does not have additional fields filters. However, it is possible to create custom filters with some custom coding.

    We have a pretty good article that will get you started on how to achieve this > https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/

    I hope that helps. Let me know if any follow up questions 🙂

    Best,
    Victor

    Victor
    Member

    Hi Matt!

    Thanks for clearing that out!

    I can confirm that is indeed an oversight in our plugin and it should be possible to use HTML as in the WooCommerce side.

    I have created a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

    I will set this thread status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

    We apologise for this inconvenience and we appreciate your patience in the meantime.

    Best,
    Victor

    Victor
    Member

    Hi Elaine!

    Thanks for taking the time to report this issue.

    I could replicate the same issue on my end and can confirm this is indeed a bug on our end.

    I have created a bug report for this so it can be taken into account for one of our next maintenance releases of our plugins.

    I will set this thread’s status to “Pending fix” and link it to the report. We will notify you once a bugfix is released.

    We apologise for the inconvenience and we appreciate your patience.

    Best,
    Victor

    in reply to: disable Venue link in List View #1449342
    Victor
    Member

    Hi Chris!

    Thank you for getting in touch with us. Let me help you with this topic.

    You can instead use the tribe_get_venue_single_line_address() to get the venue name and address on a single line.

    In the following gist I modified the single-event.php file for the list view to do that:

    https://gist.github.com/vicskf/ff793b52c22fe02adf23ff452700f589

    I hope that helps. Let me know if any follow up questions.

    Best,
    Victor

Viewing 15 posts - 1,981 through 1,995 (of 5,398 total)