Ticket description loses formatting when saving ticket in event
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I am trying to add a carriage return to the ticket description. I can do this in the description of the Ticket product in WooCommerce using html (
). This displays correctly until I then edit the ticket in the event. When I save the ticket from the event page, for instance is I need to change the dates when the ticket can be bought from and until then the description looses it’s formatting and the carriage return shows as text.For instance. When the following is added to the description in Woocommerce;
First line
Second lineThe ticket description at the front end shows as ;
First line
Second lineIf I then edit the ticket in the event the front end reverts to showing;
First line
Second lineIs there a solution to this?
Note: the site is not live currently
Hi Matt!
Thanks for clearing that out!
I can confirm that is indeed an oversight in our plugin and it should be possible to use HTML as in the WooCommerce side.
I have created a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.
I will set this thread status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released.
We apologise for this inconvenience and we appreciate your patience in the meantime.
Best,
VictorHi Matt!
Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂
Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/
Please update the plugins and let us know if the fix works for your site.
Best,
JaimeHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
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