Auto Restore Stock (Re-Stock) after canceled payment

[happyyou]

I can see the stock get reduced, when someone is in the process of paying. So as long as the payment is “Pending” it makes sense. But as soon as the order is canceld (automaticaly or manually) – for example because the buyer doesnt want to use PayPal – the ticket should go back into stock, right? That is not the case. Neither in WooCommerce nor in Event Tickets Plus.
I tried the “WooCommerce Auto Restore Stock” Plugin for WooCommerce – that didnt change the stock.
When I change the stock in WooCommerce manually, it doesnt give back that information to the Tickets.
The workaround right now is to add the amount of canceld tickets to the stock in the Event. Since every second order is beeing canceled, this is not an option. Do you have any solutions on this?

[Victor]

Hi Anja!

Thanks for reaching out to us! I’d be happy to help you with this topic.

First, let me apologise for the delay in getting back to you. We’ve been out on our annual team trip and we are slowly getting back to normal response times.

You can disable automatic cancelled orders by disabling the Hold Stock setting in WooCommerce > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

WooCommerce does not automatically modify the stock when you cancel an order by default. The reason is because it might depend on each case to determine if it is the right choice to re-stock the products or not.

Several variables are also involved like the previous order state, the WooCommerce-Specific Ticket Settings, the Payment methods, and the Woocommerce Inventory settings.

All these settings can create different scenarios and depending on each of them it would make sense to re-stock an order upon cancelling or not.

We have a couple of articles that will get you started on How to Refund or Cancel a Tickets Order and to Managing Your Orders and Attendees.

I hope that helps. We are always trying to improve how the ticket processes work out for our users, so let me know if you encounter a specific case where you are having trouble with for cancelled orders and I’d be happy to help as much possible 🙂

Best,
Victor.

[happyyou]

Hi Victor,
thank you for your answer.
This does not solve the problem at all. In the one article it says:
“Do you want the available stock to increase after the ticket is refunded? If you are running a venue with a fixed number of seats, this is often preferable, as it allows someone else to purchase the now-vacant seat. To do this, go to the edit screen for the event whose tickets you are dealing with. On this event’s edit screen, select the ticket(s) that you refunded and increment the available stock by the number of tickets you refunded.”
That tells me, that there IS no solution for our Problem since the advice here is, to restock manually. Since we are talking about tickets for events, the unpaid tickets needs to be available for other guests as fast as possible. Sitting in front of the computer 24/7 to restock each unpaid tickets is not an option. I wonder how all your other customers do that?!
If you have any more ideas on how to restock unpaid/cancelled tickets automatically, let me know. But it seems to me that this system is useless and I have to find an alternative for this and my other projects. Or am I missing something here?

[Victor]

Hi Anja!

I’m sorry to hear that won’t solve the problem for you.

I can now understand exactly your situation. You can use the WooCommerce Auto Restore Stock plugin, so that when the order goes from on-hold, processing, completed to either cancelled or refunded status it re-stock the items.

In addition to that, you might want to change your WooCommerce specific settings so that the attendee records are only generated when an order is set to Completed, so the attendee records are not generated before an order is cancelled for one of the above cases.

I hope that helps. Please try it out and let me know how it goes.

Best,
Victor

[happyyou]

Hi Victor,
that is already what our system is setup in the past. We use that plugin and the user in the tickets is beeing created, only when they paid. But still: The Ticket is out of the stock, when someone is doing the checkout but is not paying. WooCommerce says “Pending payment” … forever. Even when we change it manually (what is NOT an option) to “canceled”, the tickets are not back in stock. Even with the auto-restock-plugin.

[Victor]

Hi Anja!

Thanks for following up with this.

Unfortunately, with the WooCommerce Auto Restore Stock plugin activated, the inventory/stock restore is triggered when the order goes from on-hold, processing, completed to either cancelled or refunded status, as you it states in the plugin description > https://wordpress.org/plugins/woocommerce-auto-restore-stock/

It might depend on the payment method you are using. I know some payment methods will set the order status to “processing” instead of “Pending payment” so the Auto Restock plugin would work in those scenarios.

You can also enable low stock notifications in the WooCommerce settings to help dealing with the stock management > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

If you are looking for a more automated process of the inventory management, you might need to look for a third party plugin or WooCommerce extension to accomplish what you are looking for, or even come up with a solution with some custom coding.

I hope that helps. Let me know if any follow up question.

Best,
Victor

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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