[Victor]

Hi Mike!

Thanks for getting in touch with us. Let me help you with this topic.

We don’t really have any specific recommendations for a hosting provider. However, If you are looking to improve your site’s performance then let me point you to the following article about Performance Considerations you should know about.

After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The following snippet creates a new shortcode called tribe_mini_calendar_date with an eventDate attribute to be used in your site. Try placing the following code into your theme’s functions.php file and see if it works for you:

// [tribe_mini_calendar_date eventDate="2018-03"]
function tribe_mini_calendar_date_func( $args ) {
   // add event date
   if ( isset( $args['eventdate'] ) ) {
     define ( 'DOING_AJAX', true);
     $_POST['eventDate'] = $args['eventdate'];
   }
   ob_start();
   the_widget( 'Tribe__Events__Pro__Mini_Calendar_Widget', $args, $args );
   return ob_get_clean();
}
add_shortcode( 'tribe_mini_calendar_date', 'tribe_mini_calendar_date_func' );

I hope that helps. Let me know about it.

Best,
Victor

[Victor]

Hi Kathleen!

Thanks for getting in touch with us.

I’m sorry you have experienced that issue. I can confirm it was indeed a bug on our end we have already fixed in our hotfix release last Friday. Please update The Events Calendar to version 4.6.11.1 and see if the fix works for your site.

Please let us know about it.

Thanks,
Victor

[Victor]

Hi Anja!

Thanks for following up with this.

Unfortunately, with the WooCommerce Auto Restore Stock plugin activated, the inventory/stock restore is triggered when the order goes from on-hold, processing, completed to either cancelled or refunded status, as you it states in the plugin description > https://wordpress.org/plugins/woocommerce-auto-restore-stock/

It might depend on the payment method you are using. I know some payment methods will set the order status to “processing” instead of “Pending payment” so the Auto Restock plugin would work in those scenarios.

You can also enable low stock notifications in the WooCommerce settings to help dealing with the stock management > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

If you are looking for a more automated process of the inventory management, you might need to look for a third party plugin or WooCommerce extension to accomplish what you are looking for, or even come up with a solution with some custom coding.

I hope that helps. Let me know if any follow up question.

Best,
Victor

 

[Victor]

Hi William!

I’m sorry to hear about those issues. Let me try to help with each of them.

1. Could you please verify the email was not sent to your spam folder? Do you have any email logs for your site where you can see if the emails were sent? Are you receiving other emails from your site?

2. Just to confirm I understand the issue you are having, are the attendee records not being generated or is the attendee information missing for some attendees? Did it happen for the same event or different ones? Could you please share a link to the event/s?

To make sure we are not dealing with a theme or plugin conflict, you should go through the steps provided in our Testing for Conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site. It’s also a good idea to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Please let us know how that goes.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi @Treasurer!

Thanks for sending over the gCal URL.

I tried to run the import on my own installation and it works as expected.

Also, I have just checked the last import records for your EA license key and I can confirm your 30 minutes scheduled import for that feed is being processed correctly.

Yet even after manually importing certain events are missing from Month and Day view on the calendar but they are there in list view.

This could be related to a different issue. Could you please update to our latest version of The Events Calendar 4.6.11.1 and see if any difference?

If there’s no difference, the please let us know the events you are having the issue with.

For your scheduled import, could you please see if there are any error reports by going to Events > Import > History tab ? If you see a red exclamation mark for any of them, please hover over it and let us know the error message if any.

Hi @Smith! Thanks for chiming in here.

I can confirm your gCal URL is valid and you should be able to import events from it.

Just to keep things more organized and make sure we give the proper attention to each of the issues, please open a new topic for your issue. When doing so, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

To enable WP_DEBUG and WP_DEBUG_LOG you should paste the following code into your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );


Thanks,
Victor

[Victor]

Hi Gregg!

That’s great to hear. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Aaron!

Thanks for trying that out.

There might be a theme conflict somehow. Could you please share with us a copy of your theme in a private reply so we can run some tests on our end?

Thanks,
Victor

[Victor]

Hi Ryan!

Glad to be of help here 🙂

It’s great to hear your developer could solve that issue on your end. If you think the fix could be applied to our plugins as well, feel free to share it with us and I will make sure to pass it along to the developers so they can take it into account.

Cheers,
Victor

[Victor]

Hi Brett!

Thanks for following up with this.

I’ve just checked the report for this and it seems there was a confusion on the proposed change in the code. I can confirm the change was not shipped in the above mentioned release.

I have just updated the report to reflect this fact, so the dev team is aware of it.

I apologise for the confusion here. We will keep you posted.

Best,
Victor

[Victor]

Hi Karly!

Thanks for following up with this.

I can confirm we have been able to fix the data loss upon submission for the event dates and times and for the PRO additional fields in the community form.

Unfortunately, we couldn’t fit a fix for the New Venue and Organizer Details not being retained upon failed submission, but I can confirm this is on our records to fix in a future maintenance release cycle.

I apologise for the confusion here. Rest assured we will notify you once we ship a fix for the remaining issue.

We appreciate you keeping us posted about this topic.

Best,
Victor

[Victor]

Hi There!

Thanks for following up with this.

I’ve just tried the snippet that Cliff shared in the other thread and it works for me. Are you using that same snippet? If you are not, please share the one you are using so I can test it on my end.

Also, are you making any other customizations to the template or plugin? If so, please test it on a default theme with no customizations and see if any difference.

When coming back, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for getting in touch with us! Let me help you with this topic.

You can create an event series and then break a particular event out of its series by clicking the Edit Single link in the event list.

Learn more about this > https://theeventscalendar.com/knowledgebase/pro-recurring-events/#breaking-off-events

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Gregg!

I’m sorry to hear you are experiencing this problem. Let me help you with the troubleshooting.

I’ve just reviewed your license key and it seems everything is working good on our side and I can see imports for 1 day ago being processed correctly.

I also tried importing from those Facebook URLs on my own installation and they all show events to import.

Could you please try refreshing your connection with Facebook by going to Events > Settings > APIs tab and see if any difference?

Let me know about it.

Thanks,
Victor

[Author]

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