[Victor]

Hi Stephen!

Thanks for getting in touch with us. Let me help you with that issue.

I’ve just checked your import records in our Event Aggregator server and they do show up as successful imports.

Could you please try refreshing your connection to Facebook by navigating to your WP Admin > Events > Settings > APIs tab and click the Refresh your connection to Facebook button to see if any difference?

If no difference, please send us a screenshot of your Event Aggregator System Status by going to WP Admin > Events > Help

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Joshua!

Thanks for reaching out to us. Let me help you with this issue.

It seems strange that the ticket data is saving on your staging server, but not on your live site.

Is the custom fieldset data not saved for any attendee or some do have the information saved?

Did the issue started all of a sudden or do you recall performing a theme or plugin update in your site before it started happening?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additionally, Could you please share with us your staging site system information by copying and pasting it in a private reply? We’ll see if there is anything difference with your live site that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Austin!

Thanks for getting in touch with us! Let me help you with this topic.

Event Tickets sends an email to the users that RSVP for an event. If you are selling tickets using our built-in Tribe Commerce functionality, you should also receive an email from your PayPal account notifying about payments received.

If you sell tickets using Event Tickets Plus with WooCommerce, then you will receive an order notification from WooCommerce for the tickets you sell.

You can learn more about Event Tickets and Event Tickets Plus in https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

I hope that helps 🙂 Let me know if any follow up question and I’ll be happy to assist.

Best,
Victor

[Victor]

Hi Luther!

Thanks for reaching out to us!

Unfortunately, Event Tickets Plus does not support tickets for recurring events. If you need to create tickets for a specific instance of a recurring event, then I’d suggest you break that instance from its series and then create the tickets for it.

I hope that helps. Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Ilkka!

Thanks for reaching out!

We don’t really know much about kinsta and we are not aware of any compatibility issues with it. In general, you should check it meets the minimum requirements for our plugins > https://theeventscalendar.com/knowledgebase/what-are-the-system-requirements-for-your-plugins/

As a reference, let me point you to the following thread, where Barry gave some really good notes about server parameters. These are for a user’s scenario, but are really good general rules to follow for a growing site > https://theeventscalendar.com/support/forums/topic/hosting-parameters-for-growing-business/#dl_post-1315982

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Megan!

Thanks for getting in touch with us.

Unfortunately, that is not a built in option of Event Aggregator. However, you could create some custom coding to achieve that using one of the available filters and actions in the code.

We are fairly limited in <u>how much support we can give</u> for custom development questions like that, but if you are up for creating some custom code and bump into any problem or question, don’t hesitate to ask and I’d be happy to point you into the right direction as much possible.

Best,
Victor

[Victor]

Hi Sarah!

Thanks for getting in touch with us!

Unfortunately, there is no default option to do that. It may be possible to do it with some custom coding.

We have a great article that will get you started on how you can customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Nicole!

Thanks for reaching out to us!

Yes, you can import from different Facebook groups and Meetup groups.

The first time you import from Meetup or Facebook, you’ll be prompted to enter some information which allows Event Aggregator to “talk” to that source and accurately gather event data.

Once you’ve done that, you’ll be able to create imports from different Facebook and Meetup sources.

I hope that helps! 🙂 Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Jansen!

Thanks for getting in touch with us. Let me help you with this topic.

The “Stock display format” setting in WooCommerce does not apply to our ticket templates. By default, the tickets remaining will always show up.

There is no built in option to hide the number of tickets available. However, you can hide the stock available by using the CSS snippet Geoff shared in this thread > https://theeventscalendar.com/support/forums/topic/hide-stock-on-tickets/#dl_post-1127538

I hope it helps!

Best,
Victor

 

[Victor]

Hi Eric!

Thanks for getting in touch with us.

I don’t think the venue selector search through AJAX was a feature before.

Just to confirm, could you please let me know what previous versions of our plugins were you using before updating?

Thanks,
Victor

[Victor]

Hi Mario!

Thanks for taking your time to report this.

I have been able to replicate the css being added and your fix seems to work.

I will create a report for this to be fixed in the next version of the extension.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released for you to try.

We appreciate your collaboration 🙂

Best,
Victor

[Victor]

Hi Arthur!

Glad you could make it work as you expected. Thanks for following up to let us know.

Thanks for the suggestion on how to make it clearer in the Themer’s Guide. We’re always trying to improve our knowledgebase articles and feedback like yours is definitely appreciated.

I’ll pass this along to the team so we can take it into account next time we update the article.

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

This reply is private.

[Victor]

Hi Alan!

Thanks for following up with this.

If the error started showing up after setting the events per page too high, then it is most likely to be timing out because of reaching the memory limit or the max execution time.

To confirm this, please first enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see what the problem is from there.

If you can see a fatal error in the debug.log file for exceeding the memory limit, as a starting point I would suggest following the steps outlined in this WordPress Codex article — it walks through how to increase that memory limit.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Mike!

Thanks for following up with this and for sharing your system information.

I don’t see anything strange that would indicate an error from your sys info.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let us know about that.

Thanks,
Victor

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