Mobile View Not Displaying Correctly

[Christine Shelley]

Hello!

I am trying to run the Pro plugin on a new website (http://thebreakhotel.com/events-calendar).

For some reason, when on a mobile devices (or when the browser is condensed) the mobile view is not displayed properly. 2 things are problematic:

1) The days of the week are not abbreviated
2) The list of events for any given day are not listed below

Please let me know how to get this resolved, I have it working perfectly on another website with the same theme (http://superfunactivitiesclub.com/events), so I know it is doable.

Important that I get this resolved as quickly as possible.

Thank you,
Mike

[Victor]

Hi Mike!

Thanks for reaching out to us! Let me help you with that issue.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Having a closer inspection to your site I can see there are several console errors showing up. This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Thanks,
Victor

[Christine Shelley]

Hi Victor!

Thanks for the reply — still need to get this sorted urgently. I didn’t see your response until now, but now I know where to look.

I’ve shared my system information as you requested, and tested for conflicts.

What’s the next step??

Cheers,
Mike

• This reply was modified 8 years, 1 month ago by Christine Shelley.

[Victor]

Hi Mike!

Thanks for following up with this and for sharing your system information.

I don’t see anything strange that would indicate an error from your sys info.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let us know about that.

Thanks,
Victor

[Christine Shelley]

After disabling the theme, it appears that it does work. But, as I mentioned, I have used this plugin with the theme before, so I don’t know why it would not be working.

Any further ideas? I’m not sure how to troubleshoot from here.

Best,
Mike

[Christine Shelley]

To be clear: The Events Calendar plugin IS working when I disable my “Divi” theme, and it IS NOT working when I activate my “Divi” theme. I have used this theme before, so I know it is compatible with the most recent version, so I dont know what to troubleshoot next 🙁

[Victor]

Hi Mike!

Thanks for testing that out!

It seems the problem is within the Divi theme. Could you please try using our Default Events Template by going to WP Admin > Events > Settings > Display tab? Does it make any difference?

If no difference, then I’d recommend you get in touch with the theme authors to let them know about this and see if they can offer some insight on the problem.

Let us know how it goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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