Event Registrant Fieldset Data Not Saved

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  • This topic has 0 replies, 2 voices, and was last updated 8 years ago by Joshua Townsend.
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  • March 22, 2018 at 9:22 am #1485987
    Joshua Townsend
    Participant

    I have a new event created with two ticket types. The tickets have custom fieldsets. Customers are able to register for the event, but the custom fieldset data is not saved in the database and not included in Attendee exports (blanks in the exported CSV).

    I’m using WP 4.9.4
    Avada theme (latest+all patches)
    Event Tickets / Plus: 4.7
    WooCommerce 3.3.4

    Is this a known issue?

    March 22, 2018 at 9:56 am #1486200
    Joshua Townsend
    Participant

    I’ve copied my site to a staging server and was able to successfully capture the fieldset data on the staging site with ALL OF THE SAME PLUGINS and THEME active as the production site; however, the problem persists on my production site.

    Please advise.

    March 23, 2018 at 3:10 pm #1487396
    Victor
    Member

    Hi Joshua!

    Thanks for reaching out to us. Let me help you with this issue.

    It seems strange that the ticket data is saving on your staging server, but not on your live site.

    Is the custom fieldset data not saved for any attendee or some do have the information saved?

    Did the issue started all of a sudden or do you recall performing a theme or plugin update in your site before it started happening?

    Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

    Additionally, Could you please share with us your staging site system information by copying and pasting it in a private reply? We’ll see if there is anything difference with your live site that would indicate an error from there.

    Thanks,
    Victor

    April 14, 2018 at 9:35 am #1507398
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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