[Victor]

Happy to help 🙂

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up.

Cheers,
Victor

[Victor]

Hi Jon!

I’m sorry that our plugins aren’t the right fit for your needs.

I did find the following user voice idea for that functionality > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/32689603-you-should-add-pay-to-submit-event so I’d suggest you add your vote to it, if you haven’t already done so.

As you marked this “Resolved” I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Alan!

Thanks for coming back with those logs.

I could not find any errors that would indicate a memory limit or max execution time issue.

500 errors are due to a server problem so, as you are getting a 504 error, I suggest you get in touch with your hosting provider to let them know about this issue and see if they can give some insight.

In the meantime, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Additionally, this can relate to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to see if any difference.

Let us know about that.

Thanks,
Victor

[Victor]

Hi Eric!

Thanks for following up.

There is no built-in setting to enable AJAX in the venue selector, unless there was some custom coding to achieve that.

I’ve also checked version 3.12.2 of Events Calendar PRO and that’s not a functionality either.

As you mention, there is a chance a user have already submitted a venue through the frontend submission form, thus showing up in the venue selector when creating an event.

Is there anything else I can help you with? Let me know

Best,
Victor

[Victor]

Hi Danny!

Thanks for reaching out to us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The tribe_events_has_tickets() function should work the way you are using it. Could you please let me know how it’s not working for you?

I’m not exactly sure where you are placing that check. Could you please share with us a copy of the complete single-event.php template file? I’ll try it out and see if I can find why it’s not working.

Let me know.

Best,
Victor

[Victor]

Hi Kees!

Thanks for getting in touch with us.

I’m not sure I understand exactly the problem you are having. I can see the list widget showing up in the sidebar for URL you shared, but I’m not able to replicate any 404 errors.

Could you please let me know more about this and how to reproduce the error on our end? You can send us some screenshots too.

Thanks,
Victor

[Victor]

Hi Jon!

Thanks for reaching out to us!

That is not a built-in functionality of our plugins. However, our Community Tickets plugin > https://theeventscalendar.com/product/community-tickets/ allows you to collect ticket fees for community submitted events.

Additionally, I know some users integrate WooCommerce Subscriptions plugin to achieve the functionality you are looking for.

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hola Antonio!

Gracias por tomarte el tiempo de reportar esto.

He podido encontrar un reporte sobre este problema y al parecer solo ocurre cuando el evento o el lugar esta en estado Pendiente de Revisión.

Voy a adjuntar esta conversación con el reporte para poder notificarte una vez que el error esté arreglado en una próxima versión de nuestros plugins.

Por el momento, te recomiendo que utilices el estado Borrador en lugar de Pendiente para evitar que sean públicos.

Te pedimos disculpas por el inconveniente y agradecemos tu paciencia mientras trabajamos en esto.

Saludos,
Victor

[Victor]

Hi There!

I’m sorry for the confusion. That setting is for the main calendar week view only. If you are using the “This Week” widget, then you can modify the date format by pasting the following snippet in your theme’s functions.php file:

add_filter( 'tribe_events_this_week_date_format', function (){ return 'j'; } );
add_filter( 'tribe_events_this_week_day_format', function (){ return 'l'; } );

Does it work for you?

Best,
Victor

[Victor]

Hi Jansen!

That seems like a good idea. I’d recommend you post that as a new feature idea in our user voice so others can vote for it > https://tribe.uservoice.com/forums/195723-feature-ideas

Do let me know if you need help elaborating the idea and I’d be happy to help. 🙂

Best,
Victor

[Victor]

Hi Austin!

Email order confirmations are all handled by the ecommerce platform. If you sell tickets using WooCommerce, then you can configure its email settings to send new order notifications to other email addresses.

You can learn more about it in > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-23

Will that work for you?

Best,
Victor

[Victor]

Hi Sara!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

For your customization, you may want to take a look at this template:

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[Victor]

Hi Angeli!

Thanks for getting in touch with us! Let me help you with this topic.

To show your events in sequence you can use the list view. There is no built-in functionality for the week view to show the events in sequence.

We do have an extension that replaces the day view with a Schedule Day View you might want to give a try > https://theeventscalendar.com/extensions/schedule-day-view/

Additionally, you can try the css snippet in the following thread, that will improve the experience with the week events > https://theeventscalendar.com/support/forums/topic/fixing-overlapping-events-in-week-view/#dl_post-1348980

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us!

We don’t generate any og meta information by default. You can use the snippet a user shared in the following thread to accomplish that > https://theeventscalendar.com/support/forums/topic/ogimage-for-archive-page/#dl_post-1331563

I hope that helps. Let me know if any follow up question 🙂

Best,
Victor

[Victor]

Hi Kathy!

Thanks for getting in touch with us! Let me help you with this topic.

Removing or cancelling an order does not automatically re-stock the tickets. If the attendee records were generated for that order, then deleting them will re-stock the tickets.

We are currently planning on improving how cancelled and refunded tickets affects the stock. We’ve logged a ticket for this and have linked it back to this support topic: once we have an update to share we’ll do our very best to provide you with an update.

Let me know if you have any follow up questions.

Best,
Victor

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