[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

From the screenshot you provided, I’m guessing you actually are wanting to modify the single event page? That is where the “details” section shows up.

The location you were looking in is for the individual events within the main calendar page when set to use “photo” view.

To remove the categories from the details section, copy the-events-calendar/src/views/modules/meta/details.php to [your-theme]/tribe-events/modules/meta/details.php and remove the “echo tribe_get_event_categories” block between lines 128 and 141.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

You would need to create an interface to upload the additional image for the ticket. This would probably be better done within WooCommerce products, rather than in the Events/tickets interface.

Once you had a place to upload the additional images, you would need to know how to reference them from the context of the product ID. You could then customize the email template by copying /event-tickets/src/views/tickets/email.php into [your-theme]/tribe-events/tickets/email.php and output the markup there.

You can read more about customizing the calendar views here: https://theeventscalendar.com/knowledgebase/themers-guide/

There may be extensions for WooCommerce that allow you to add additional images. But what you use to do this will change how you would go about retrieving that data.

Let me know if that helps,

Sky

[Sky]

Hi again,

OK, thanks. These are the same settings I’m using, and there should be no problem.

Can you share a screenshot of the “date and time” settings for one of the actual events from August? What happens if you resave one of these events? Does it then show with the correct date in an export?

Thanks,
Sky

[Sky]

Hi again,

What I meant was to create some html links in a Text/code widget. There are no settings that will make the calendar widgets work with pages other than the main calendar page.

You can read more about the widgets here: https://theeventscalendar.com/knowledgebase/configuring-the-list-widget/. You may be able to customize some of the functionality of the widgets, but this would be a bit beyond what I can help with in the support forums.

If you need the widgets, I would stick to using the default calendar as my main calendar.

Thanks,
Sky

[Sky]

Hi again,

Glad the PDF extension will help!

For the ticket pictures, yes, it only lets you add one image per event, and it only displays in the context of the email. Unfortunately, there is no way to do what you’re describing without some customization. This is a bit beyond what I can help with here in the support forums.

Please let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi again,

Awesome! So glad that helped!

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Can you please provide me with your latest system information?

Also, make sure to clear any caches after updating.

Thanks,
Sky

[Sky]

Hi again,

Thanks for providing that screenshot. Those are the WordPress settings I requested, but the other settings with the buttons are in the Events Settings. Events > Settings > General > Time Zone Settings.

Thanks,
Sky

[Sky]

Hi again,

I’m sorry to hear that the recent update didn’t fix this for you. So far, everyone else has reported this being fixed with the update.

Can you share a screenshot of the issue so I can see what you’re describing?

Could you also share your system information with me?

Also, if you visit one of the missing venues in the admin, and just “save” the venue without making changes, does the venue show up in the dropdown afterwards?

Thanks,
Sky

[Sky]

Hi again,

Thanks for providing those screenshots. That is exactly how I had my settings when I tried this.

Can you try disabling the “Relabler” extension to see if that changes anything?

Could you also try changing the slugs back to “events” and “event” and tell me if the events page then resolves properly?

The other thing to check is that you have no pages or posts with the slug “classes,” even in the trash.

Thanks,
Sky

[Sky]

Hi again,

Thanks for giving that a shot. I was able to import the events for the month of August from your site. When I export the events from my local site, I see the correct years. Looking at the two files, one difference I see is the the working one seems to have timezone information included in the date start and date end entries, whereas your site does not.

Can you tell me what you have set in WordPress Settings > General > Timezone and Date Format?

Also, when you go to Events > Settings > General > Time Zone Settings, is there a button to “update” your timezone settings, or a button that says “use the site wide timezone everywhere”?

If the former, can you try clicking that button and see if anything changes afterwards?

Thanks,
Sky

[Sky]

Hi again,

Thanks for trying that out for me. I am able to change the event slugs on my test install without any issue. Can you share a screenshot of your Events > Settings > General > Events URL slug and Single event URL slug?

Not sure why, but the last screenshot you shared did not show up. You may not be able to add images from a mobile device.

Thanks,
Sky

[Sky]

Hi there,

If you are also seeing something unexpected has recently changed, can you create a new thread for it? This will help us keep track of how many people are experiencing an issue, as well as make communication easier.

I assumed that this had to do with customizations that were made, but we can look into things to see if were changed unintentionally.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out! Please note that we are limited in how much support we can provide for customizations such as this. That being said, I will try to get you pointed in the right direction.

You can read about working with custom templates here: https://theeventscalendar.com/knowledgebase/themers-guide/. Basically, you copy the template you would like to modify from the plugin folder to a special directory within your child theme. Any modifications you make there will be used instead of the default template.

You can move the elements around in the template if you desire a different order, but this may likely also need some CSS to make it look good. If you are not familiar with PHP, HTML and CSS, you may have a hard time doing this yourself. In that case I would recommend hiring a developer to help with it.

I hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your questions.

The order status reflects whether or not the customer’s payment has been processed. Our plugins do not send out an email notification for the payment aspect. If this is happening, it is within WooCommerce or your payment provider. Our plugin will only send out the actual Ticket email. We have settings in Events > Settings > Tickets > WooCommerce that let you decide at which point in the payment process the tickets get sent out.

The “check in” button is for marking that the attendee has shown up at the event.

For more information about orders and attendees, check out this knowledgebase article: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

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