Order Complete vs. Check in

[swansondesigns]

Hello,

I have been looking for information or a video or something to give my client about how to process new ticket orders and check customers in. I don’t really understand the purpose of an order having a status of “Processing” when the customer immediately receives their tickets in the confirmation email. It seems like you have to change the order status to “Completed” before you can use the check in buttons (check-in-vs-order-status-2.png) but you can still check someone in using the links.

If you change the status of the order to “Completed” before the event, the customer gets an email saying the order is complete, but the event hasn’t happened.

If you change the status of the order to “Completed” afterthe event, the customer gets an email saying the order is complete, but the event is over and that seems like a confusing time to get an email saying the order is complete.

The solution seems to be that you disable the “Completed Order” email but I want to be sure that is right before I do that because it seems like the kind of thing that the plugin would do if that was the right way to do it.

Even if that is right, I don’t understand the two steps needed to check someone in. Is there any documentation or video explaining this part of the process as it is envisioned by Modern Tribe?

Thanks,
Graham

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your questions.

The order status reflects whether or not the customer’s payment has been processed. Our plugins do not send out an email notification for the payment aspect. If this is happening, it is within WooCommerce or your payment provider. Our plugin will only send out the actual Ticket email. We have settings in Events > Settings > Tickets > WooCommerce that let you decide at which point in the payment process the tickets get sent out.

The “check in” button is for marking that the attendee has shown up at the event.

For more information about orders and attendees, check out this knowledgebase article: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[swansondesigns]

Thanks Sky. My primary issue was not recognizing which plugin was generating the emails. It was helpful to know that the MT plugin is only generating the tickets plugin. Thank you for the help. This is resolved.

[swansondesigns]

…the MT plugin is only generating the tickets email.

[Sky]

Graham,

Great! I’m glad I could help.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Author]

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