[Shelby]

Hi again Janneke,

I’ve been able to replicate the issue on your site, but I’m unable to replicate it in my testing environment. Were you able to do the conflict testing I asked you to do earlier? That will help me out a lot in assisting you.

As for your other issues, you’ll need to post separate threads for each issue, as per our support policies. This allows us to give better, more thorough individual support for each issue.

Cheers,

Shelby 🙂

[Shelby]

Hey Bill,

I’m waiting for input from some team members of mine that help out on the dev side of things. Though technically this kind of request would require some customization that’s usually beyond the scope of support in these forums, so your patience is much appreciated. I’ll let you know when I have more information.

Thanks again for your patience,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Clifton,

Could you tell me what the purchased product is that you didn’t deactivate? I’m also going to ping some colleagues of mine to see  if they have any ideas about it since I’m unable to replicate this issue in my testing. Thanks for your patience!

Best,

Shelby 🙂

[Shelby]

Hi Elise,

Thanks for considering our plugins for your client!

Unfortunately, that’s not a built in feature, however, something could likely be customized fairly easily using this function as a start, to only import events that are 2 years old or newer if you have a developer that’s able to execute that. 🙂

Hope this answers your questions!

Cheers,

Shelby 🙂

[Shelby]

Hi Bill,

Thanks for reaching out to us with this issue, I’m happy to help! 🙂

I think you’ll find this guide here to be helpful. Look under the title, “Customizing the Featured Image Size.” Please let me know if you have any questions about how to implement or if you have any other follow up questions.

Best,

Shelby 🙂

[Shelby]

Hi Frank,

No worries, you’re certainly not doing anything wrong! We’ll get to the bottom of this. 🙂

Usually this type of issue is just related to the permalink structure. Could you please follow this guide for setting your permalink structure and let me know if this resolves the issue?

Best,

Shelby 🙂

[Shelby]

Hi Charlie,

You can follow up via email at [email protected]. 🙂 It’s certainly no hassle!

Best,

Shelby 🙂

[Shelby]

Hi Ricci,

I’m happy to help here! 🙂

Unfortunately, a customization like this to the Event Calendar PRO plugin is outside the scope of the support we offer here.  However, the good news is that you can sort by organizer fairly easily with our Filter Bar plugin. 🙂 You can see the functionality demonstrated here on our demo site, WP Shindig.

Please let me know if you have further questions.

Cheers,

Shelby 🙂

[Shelby]

Hi Tahir,

First, thank you for using our plugins! I’m happy to help you out here. 🙂

So I went to your example event and followed your instructions. Everything worked well for me, and I wasn’t able to replicate the issue you described. Would you be able to send me a screenshot or a link to a screen capture video demonstrating the issue you’re having so that I can be of more assistance?

Cheers!

Shelby 🙂

[Shelby]

Hi Alex,

I’m so sorry you’ve had such a poor experience with our plugins, and apologies on the delay time, but we don’t have weekend hours as a courtesy to our team.

We’d be happy to issue a refund.  You’ll need to fill out our form here, and it should be issued within 24-48 hours.

I hope you find a solution that better suits your project needs!

Best,

Shelby 🙂

[Shelby]

Hey Justin,

I’d love to help you out here! At this time, that’s not a built in option, and that level of custom development is beyond the scope of support for our forums but I recommend checking out the following resources:

TEC Settings Overview (To check out the available options in the plugin)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Please let me know if you need any clarification about our support policies or have questions about existing plugin features!

Best,
Shelby 🙂

[Shelby]

Hi Cheryl,

Thanks for reaching out, I’m happy to help answer these questions! 🙂

Unfortunately, displaying multiple months is not a built in feature of the plugin at this time.

 

As for your second question, since you seem to be a current user of our premium plugins and/or free plugins, I recommend reaching out to our support on the Events Calendar PRO premium forum or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.

Let me know if I can clarify any of this!

Best,

Shelby 🙂

[Shelby]

Hey Eric,

Thanks for using our plugins!

Since you seem to be a current user of our premium plugins and/or free plugins, I recommend reaching out to our support on the Events Calendar PRO premium forum or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.

Let me know if I can clarify any of this!

Best,

Shelby 🙂

[Shelby]

Ryan,

Yes, they’re performing some maintenance on it at the moment! I’ll let you know when it’s back up (they usually send out announcements about that kind of thing). 🙂

Cheers,

Shelby

[Author]

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