Front end attendee select box info not populating

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  • April 12, 2017 at 5:30 pm #1269225
    Ken
    Participant

    Hi there,

    Looking for help on an issue we are having. Once a user has registered for an event and has filled out their attendee information they cannot go back in and view their info on the front end of the website. Everything saves correctly, and all attendee info is good in the admin, ticket emails are good… it all looks good in the database.

    The example screen that I am referring to is:

    https://ocea.on.ca/event/2017-ocea-conference/tickets/

    Unfortunately, though, that particular screen needs an account to be view-able.

    From what we can tell, all of the info is view-able except the select box fields. This ONLY seems to be a select box issue. I have run through the usual gambit of problems:

    • Updates of all related plugins. We are on a very recent release, but I have tried the latest versions as of this evening on our development server including the recent woo commerce 3 release.
    • Plugin conflicts. Everything possible has been removed.
    • Tried multiple PHP versions on the site.
    • No PHP errors across several versions.
    • No JavaScript errors.
    • Select2 is enabled fairly site-wide, but disabling makes no difference.

    Any insight into this issue would be greatly appreciated as we are in the midst of registration for a major Ontario educational conference.

    Thank you in advance!

    Adam Q @ Snap360.ca

    April 14, 2017 at 6:49 pm #1270333
    Shelby
    Participant

    Hi Adam,

    First, thank you for using our plugins. Second, thank you for all of the work you did prior to opening this ticket. That is an immense help! 🙂

    I clicked on your link, and wasn’t able to see the issues you describe, and as you mentioned, it’s probably because I wasn’t logged in? Could you possibly send me a screenshot or a screen capture video and denote the issues you’re having so that I can better assist you?

    Let me know about this, and we’ll go from there!

    Cheers,

    Shelby 🙂

    April 17, 2017 at 6:48 am #1270634
    Ken
    Participant

    This reply is private.

    April 17, 2017 at 7:30 pm #1270910
    Shelby
    Participant

    This reply is private.

    April 18, 2017 at 6:19 am #1271050
    Ken
    Participant

    This reply is private.

    April 19, 2017 at 7:49 pm #1271936
    Shelby
    Participant

    This reply is private.

    May 3, 2017 at 7:57 am #1277986
    Shelby
    Participant

    This reply is private.

    May 25, 2017 at 9:35 am #1288912
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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Viewing 8 posts - 1 through 8 (of 8 total)
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