Events tickets – Woo total sum to zero

[Janneke Nijenhuis]

We have events tickets plus end events calendar pro for http://hartvanlaren.nl
integration with woocommerce and mollie
We ran the update of today 12/4 for events calendar but still not good

If we make a reservation for test item:http://hartvanlaren.nl/op-de-agenda/test/
and you continue making the booking the shopping card shows right amount total and tax

Then continue to payment details of customer fields the view cart info still ok but review & payment total to 0 (tax still ok amount)

After filling our all fields it says 0,00 and no payment method available (invalid payment method) We have checked woo over and over again, shipment filled out, mollie is connected and ok but we cant get it to work.

please advice!

[Shelby]

Hey Janneke,

Thanks for using The Events Calendar, I’m happy to help out here.:)

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Janneke Nijenhuis]

Here is what the problem is

1. go to http://hartvanlaren.nl/op-de-agenda/test/

2. Select tickets at the bottom of the screen

3. Add to cart (toevoegen aan winkelmandje)

All still ok – total sum ok

4. Doorgaan naar afrekenen (continue to checkout)

Already if you click on review and payment total sum 0,00

You cant continue to payment.

Also: l we would like to add the event name and date tot he ticket, we used
code to do so:

add_filter( ‘woocommerce_cart_item_name’,
‘woocommerce_cart_item_name_event_title’, 10, 3 );

function woocommerce_cart_item_name_event_title( $title, $values,
$cart_item_key ) {

$ticket_meta = get_post_meta( $values[‘product_id’] );

$event_id = absint( $ticket_meta[‘_tribe_wooticket_for_event’][0] );

$event_date = tribe_get_start_date($event_id,true,””,null);

if ( $event_id ) {

$title = sprintf( ‘%s voor %s
Datum: %s’, $title,
get_permalink( $event_id ), get_the_title( $event_id ), $event_date );

}

return $title;

}

But have deleted this again, as nothing works

1. How can we add theaters/Movie name + date + time on ticket in
confirmations and to admin (so we know for which event the ticket is sold)

2. How can we make sure clients receives ticket to print (with name of
theater/movie + date + time) and what is printed on this ticket?

Please advice – it drives us nuts as we can’t get this installation right.

Met vriendelijke groet,
WPWM- WordPress Website Maken

[Shelby]

Hi again Janneke,

I’ve been able to replicate the issue on your site, but I’m unable to replicate it in my testing environment. Were you able to do the conflict testing I asked you to do earlier? That will help me out a lot in assisting you.

As for your other issues, you’ll need to post separate threads for each issue, as per our support policies. This allows us to give better, more thorough individual support for each issue.

Cheers,

Shelby 🙂

[Janneke Nijenhuis]

Any news?

[Shelby]

Hi Janneke,

Did you do the conflict testing? I need to know the results of that in order to help you further please. 🙂

Best,

Shelby 🙂

[Janneke Nijenhuis]

This reply is private.

[Janneke Nijenhuis]

Please advice – any news on our issues?

[Janneke Nijenhuis]

Please advice, already client is waiting 3 weeks as we dont get it to work!!!!!

[Shelby]

Hi Janneke,

Apologies for the delay here. I was out for a bit last week and there was apparently some confusion as to coverage for my existing threads. If you would like further support, as I’ve stated a few times, I need you to perform the conflict testing. As per our support terms, compliance with this troubleshooting step is required. We also do not log into client sites as a rule, so I’ve erased your credentials from the private reply for your protection.

Please complete the conflict testing so that I can help you.

Best,

Shelby

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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