[Shelby]

Hey Michael,

Doing some testing and will get back with you later today or tomorrow on this one. 🙂

Thanks!

Shelby 🙂

[Shelby]

Hey there Byor,

Makes sense! Thanks for clarifying!

I’m not sure how simple this change would be. I’m going to check in with Nico (who worked on the snippet you linked to), since he’s already done some of the leg work on this one to see if it’s a simple change.

Thanks for your patience! 🙂

Best,

Shelby 🙂

[Shelby]

Hey Michael,

I think that may be only part of the solution. Can you remove the code I previously gave you so I can see that element’s code when I inspect your site please? 🙂

Hoping to get you squared away today.

Thanks!

Shelby 🙂

[Shelby]

Hey Filippo!

Thank you for clarifying 🙂

Are you referencing the horizontal rules (like the one I’ve inserted below) that are inserted into your Facebook Event copy that are coming out as dashed lines (———-) on  your event listings?

(for example)

---

If so, this text formatting is similar to copying something from the internet and pasting it into a word processor (like Apple’s Pages, or Microsoft Word) the data is pulled in from the event, but there is no guarantee on formatting remaining consistent because there are variances in the width of the two layouts, different fonts, etc. There’s just no way to control for this sort of formatting with current web technology.

I hope this clears things up! Let me know if I’ve again missed the point, and if so, perhaps it might be easier to describe in Spanish? We have a couple of  Spanish-speaking team members that could help you out if that makes things easier. I know that technical language doesn’t always translate well. 🙂

Let me know!

Thanks,

Shelby 🙂

 

[Shelby]

Hey Myles,

Unfortunately, as I mentioned before, because you’ve made your own customizations, we can’t provide support and properly troubleshoot this, as it is not our original code.

I think you’ll find that everything is functioning as expected if you temporarily disable your customizations. If that is not the case, I’d be happy to help you sort out any issues with the original code an functionality of our plugin.

Best,

Shelby 🙂

[Shelby]

Hey there Thomas,

For some reason, the automatic sharing isn’t giving me any information about your server, memory limits, etc., but only your WP version and your theme.

Could you possibly copy and paste it for me so I can have that info? You can tick the “set as private reply” option if you’d like that data to remain between us. 🙂

Thanks!

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Tanya,

I’m happy to try and help you resolve this. It sounds frustrating!

I did some testing, and I’m not able to replicate this in my environment, so I’m going to need you to perform some troubleshooting steps so that I can eliminate possible causes:

Could you please go through the steps here to test for a conflict and let me know what you find out? Then we’ll go from there! 🙂

Let me know if you have any questions about that!

Thanks,

Shelby 🙂

[Shelby]

Hi there Cerstin,

I’d love to help here!

Unfortunately, this kind of a request would require some customizing of the plugin that is beyond the scope of what support can offer here. 🙁

I think you may, however, find George’s thoughts on this thread helpful if you’d like to try making that change. Additionally, we have a few other resources you might find helpful, which I’ve linked below:

TEC Settings Overview (To check out the available options in the plugin)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Thank you for understanding, and I hope these resources are helpful. 🙂

Best,
Shelby 🙂

[Shelby]

Hi there Filippo,

I’d be happy to help here!

I think what you’re asking about is the theme styling for you events? Those settings are under “Events > Settings > Display” You can read more about that in our new user primer here.

If you can confirm you’ve referenced this and you’re still having trouble with styling issues, let me know exactly what looks off to you and I can check it out. 🙂

Best,

Shelby 🙂

[Shelby]

Hi there Byor,

I’d be happy to help out how I can here! 🙂

I think there may, however, be a typo in your sentence here. Could you clarify what you meant when you said, “to link have day clicks link to the calendar view for the corresponding day”?

That bit doesn’t make much sense as written, and I could see a few possible meanings, so I wanted to get some more direction there so I can possibly help out. 🙂

Thanks!

Shelby 🙂

[Shelby]

Hi there Myles,

I’m happy to help you with what I can here. 🙂

Unfortunately, we can’t support customizations like this to our plugins on this forum. We are only able to support  issues with out of the box features, plugins, and styles as they operate with our other plugins and built in WordPress functionality when using the WordPress default themes. If you have a specific question about where the code for a certain setting or style exists, I’d be happy to answer those questions as well.

However, it seems that you may be at the point of  hiring a developer to help you wrap up these changes and iron out your code. We do have some resources for finding people to help here. 🙂

Hope this helps, and thanks for understanding!

Best,

Shelby 🙂

[Shelby]

Hi there Angie,

Apologies for the delayed response! We had a busy week last week, and we don’t typically work on weekends, so we’re just now getting to some of the ones posted later in the week last week.

At any rate, I’d be happy to help. We’ve been getting a lot of reports of this issue with 4.4.7, and we think it’s related to another bu that was squashed in the following release. Would you mind updating to 4.4.8 and letting me know if that resolves the issues you’re having?

If not, I’m happy to help you with determining the cause of the issue, and sorting this all out. 🙂

Cheers,

Shelby 🙂

[Shelby]

Hi there Gary,

I’d be happy to help out here. 🙂

Could you point me at the calendar feed so that I can do some testing with this in my testing environment please? 🙂

Thanks!

Shelby 🙂

[Shelby]

Hey Chris,

So after checking with my team and some testing of my own, I’ve determined that you should proceed with the troubleshooting steps I suggested earlier. None of your events or imports should be affected, but as a precaution, it is recommended that you back up your site’s database before doing so. 🙂

Thanks!

Shelby 🙂

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