[Shelby]

Hey guys,

I totally understand the frustration here. I’m running this one up the flagpole, but please be assured that I am doing my absolute best as a support staff person, and not a member of the development team. I will let you know what I hear from the dev team, but please feel free to offer any constructive suggestions/code that might help them solve this more quickly (as things do tend to get stuck in the pipeline in an effort to strike balance between bug fixes and new development).

I’ll mark this pending fix, and continue to do everything I can for you all!

Cheers,

Shelby 🙂

[Shelby]

Hi there,

I’ve added it into the code below so that you can copy and paste. 🙂

//All the events must start after the date we filter by
function start_date_strict($query) {
 $query->is_main_query();
 $post_type = $query->query_vars['post_type']; 
 
 if ($post_type == 'tribe_events') {
 
 $filterDate = current_time('Y-m-d H:i:s');
 if (!empty( $_REQUEST['tribe-bar-date'] ) ) {
 $filterDate = $_REQUEST['tribe-bar-date'];
 }
 
 $query->query_vars['meta_query'][] = 
 array( // restrict posts based on meta values
 'key' => '_EventStartDate', // which meta to query
 'value' => $filterDate, // value for comparison
 'compare' => '>=', // method of comparison
 'type' => 'DATETIME');
 }
}

add_filter( 'tribe_events_pre_get_posts', 'start_date_strict', 100, 1 );

Please let me know if you need anything further on this!

Best,

Shelby 🙂

[Shelby]

Hi Luke,

I’m happy to help you out with this!

Can you tell me where you found this code, and send me over a link to your site so I can take a look at some options for this for your situation?

Please let me know, and we’ll work from there!

Best,

Shelby 🙂

[Shelby]

Hi Stephan,

Thanks for reaching out, I’m happy to help! 🙂

We take care of these kinds of account issues via email. You can shoot us an email to [email protected], and we’ll be happy to help out with this!

Thanks!

Shelby 🙂

[Shelby]

Hi there friends,

I’m happy to hep out here. 🙂

Yvonnie,

I think it may be helpful for you to check out our New User Primer in order to get yourself started. Take a look and let me know if you have any questions after that. 🙂

Mary,

Feel free to keep following this thread. However, we’d LOVE to help you more individually. We’ll be able to give you much better assistance if you can please open a separate thread for your similar issue. 🙂

Thanks!

Shelby 🙂

[Shelby]

Hey John Paul,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

-First, if you could please test for conflicts by following this documentation? Let me know what you find. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. 🙂
-Can you send me a link to your site so I can see this firsthand? I can often be more helpful in giving solutions to problems I can see and interact with.

Thanks!
Shelby 🙂

[Shelby]

Hi there,

Thanks for posting!

This issue is definitely on our radar, and we’re in the process of doing a couple of big bug squashing pushes. I’m adding your thread to the list of threads with this issue so that you can be updated as the bug ticket progresses. I’ll also bump the priority accordingly, in order to hopefully get this addressed more quickly.

Thanks so much for understanding. In the meantime, we’ve had a couple of users work around this issue by removing the content for the “jquery.ba-resize.min.js” file (though this isn’t a permanent solution).

You’ll be updated as we make progress on this bug!

Best,

Shelby ?

[Shelby]

Hi again Gerard,

Glad to hear that you found the source of the conflict!

The fastest and easiest way to resolve a conflict like this is to find a plugin that has the same function, without the conflict. Being that there are a plethora of free caching plugins, this should be a fairly easy solution to implement. (Here is a good list of some potential alternatives)

Let me know how that goes, and if you need any further assistance with this!

Cheers,

Shelby 🙂

[Shelby]

Hey Scott,

I understand high traffic situations for sure! I’ll take a look at your site and see what I can do to troubleshoot that way.

May I suggest that you create a dev (replica) copy of your site (on a local environment or subdomain perhaps), and test for conflicts there?

Let me know how that goes!

Best,

Shelby 🙂

[Shelby]

Hey there Jeff,

I KNEW this one felt familiar!

Turns out I handled a very similar thread a few months back (here), and Nico and I worked on this snippet to solve this issue. 🙂

Check out my advice and that snippet, give it a try (after backing up your functions.php file of course!), and let me know how it goes. 🙂

Best,

Shelby 🙂

[Shelby]

Jessica,

You’re very welcome! So glad this worked out! Take care, and let us know if you have any questions or concerns in the future. 🙂

Best,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Cindy,

I heard back from Brian, and as it turns out, he’s taking some time off, so I’m seeking out help from other teammates. Thanks for hanging in there! I will let you know when I get assistance with this snippet.

Cheers,

Shelby 🙂

[Shelby]

Hi Jeff,

Thanks for posting! This is a great question. 🙂

I have seen this brought up several times as well, so I’m going to confer with our support team on this one, and I’m going to work on potential solutions for this and get back with you.

Let me know if you have any questions or make any progress in the meantime. 🙂

Best,

Shelby 🙂

[Shelby]

Hi there Thomas,

I’m happy to help out with this! 🙂

I’d suggest using the list widget instead of the upcoming events widget to accomplish this. You can take a look at how to set that up in the documentation here.

Please let me know if you have any further questions or if I’ve misunderstood anything.

Best,

Shelby 🙂

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