Lost Password

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  • August 12, 2017 at 8:19 am #1334403
    Stephan Becker
    Guest

    Hi,

    lost my password to manage my licences.
    The Password Reset Mail did not came through till now.

    Please resent it to the following eMail Adress:

    [email protected] (Could be found on the site as well)
    [email protected] (Could be found on the site as well)

    or alternatively:

    [email protected] (which might be the registration eMail)

    Our just call me:
    +49 163 205 1028

    My Address for confirmation:
    Evenaristr. 44
    64203 Darmstadt

    The Numbers on the site are still not function properly all the time.
    You may use as well:
    +49 6151 / 786 289 1
    That one is my personal extention that works.

    Cheers
    Stephan

    August 12, 2017 at 11:08 pm #1334596
    Shelby
    Participant

    Hi Stephan,

    Thanks for reaching out, I’m happy to help! 🙂

    We take care of these kinds of account issues via email. You can shoot us an email to [email protected], and we’ll be happy to help out with this!

    Thanks!

    Shelby 🙂

    August 13, 2017 at 4:08 am #1334665
    Stephan Becker
    Guest

    I tried to send you an eMail but recieved the following:

    —–
    Hi there,

    Thanks for your follow-up. Unfortunately, our forum does not allow reply by email. Please visit the forum link in the original notification email and post your reply in the thread on TheEventsCalendar.com. We’ll be able to assist you further from there.

    Thank you,
    Modern Tribe Support Team

    Please do not reply to this email, your response will not be seen
    —–

    pls adv
    Cheers
    Stephan

    August 13, 2017 at 4:10 am #1334666
    Stephan Becker
    Guest

    I used the following eMail address:
    [email protected]
    …?

    August 14, 2017 at 2:00 pm #1335163
    Stephan Becker
    Guest

    Hi Shelby,

    still getting no infos from you by eMail.
    Changed the eMail Adress from my original one to an alternative address.

    eMails send to the suggested address ([email protected]) will be bounced.
    So without a phone number to cal you, there is no way to get help from you to reset my password…. doh!

    pls adv how to proceed.

    Cheers
    Stephan

    August 14, 2017 at 6:33 pm #1335259
    Shelby
    Participant

    Hi there Stephan,

    Perhaps we changed the permissions on this? I’ll check into this, but you can definitely contact us via email by filling in the form on this page. 🙂 Just choose trouble accessing my account from the drop down menu. 🙂

    Best,

    Shelby 🙂

    August 15, 2017 at 12:54 am #1335332
    Stephan Becker
    Participant

    Hi Shelby,

    Problem solved.
    The Profile Update you made yesterday did the trick.
    Passord reset request went through nicely now.
    I’m back in again.

    Thx for your support.

    Cheers
    Stephan

    August 15, 2017 at 12:47 pm #1335683
    Shelby
    Participant

    Excellent!

    Take care Stephan, & be sure to let us know if you need assistance in the future! 🙂

    Best,

    Shelby 🙂

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