quantity adjuster error

[Jessica Tribble]

I’m wondering if anyone knows why there might be 2 ticket counters in desktop view for my free ticket, one of which doesn’t work. In mobile view, you don’t see either of them and have to type in the number of tickets.

Thanks!

problem is here — claraarts.com/grandopening

[Shelby]

Hey Jessica,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

-First, if you could please test for conflicts by following this documentation? Let me know what you find. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. 🙂

-I will take a look in the morning at the link that you included and see if I can help out with a work around for this while we troubleshoot the cause.

Let me know about the conflict testing results. 🙂

Thanks!

Shelby 🙂

[Jessica Tribble]

Hi Shelby, thanks for your reply. I went through the steps that you recommended.

Switching to 2016 theme and disabling all other plug-ins appears to resolve the problem of an extra set of inactive quantity adjuster buttons on desktop, but does not add any of the missing quantity adjuster buttons on mobile (iOS – Safari).

Reactivating my theme, The VouxVersion: 4.0.7 By fuelthemes, with no other plugins recreates the original problem.

[Shelby]

Ok Jessica,

So it’s definitely a conflict with your theme. We don’t officially support theme conflicts, but I think you may be able to resolve this by switching your style settings.

Could you try switching the setting at “Events > Settings > Display > Default stylesheet used for events templates” to either of the other settings from what you currently have it set at? I think that making a switch might pick up on your theme styles a bit better and conflict a bit less. 🙂

Let me know how that goes!

Best,

Shelby 🙂

[Jessica Tribble]

Hi Slelby,

I did try that in the past and it didn’t resolve the problem.

To confirm– you’re saying that it is standard to have no quantity adjusters in mobile, as was the case in the 2016 theme during the conflict testing?

Thanks!

[Jessica Tribble]

Hi Shelby — just to confirm, in mobile, theres currently no adjuster. The default value is set to 0. When someone RSVPs and doesn’t adjust the number, the see the “your RSVP has been received prompt” but I don’t receive their RSVP and they don’t get an email confirming. This means that I’m losing a lot of RSVPs to my event. How can I fix it. Ideally, the ticket quantity would default to “1” and there would be an adjuster, in both desktop and mobile. thanks!

[Shelby]

Hi Jessica,

I apologize for your wait here. I was out at the end of last week, so your patience is appreciated!

Also, I totally misunderstood – my bad! I am going to do some testing of my own and see if I can replicate it for myself so I can work on a solution for you. Look for more on that tomorrow!

Best,

Shelby 🙂

[Shelby]

Hi Jessica,

So I AM able to replicate your issue, and from looking into it, I’ve learned that it IS the default to not have quantity arrows on mobile (due to limited screen real estate). It’s the understanding that people will enter the quantity with their keyboards that they intend to purchase.

HOWEVER, I can give you this handy bit of code to put in your functions.php file in order to set the minimum order quantity to one in order to expedite this process:

woocommerce_quantity_input( array(
 'input_name' => 'quantity_' . $ticket->ID,
 'input_value' => 0,
 'min_value' => 1,
 'max_value' => $max_quantity,
) );

Can you please let me know if this is useful for your situation?

Best,

Shelby 🙂

[Jessica Tribble]

Hi Shelby, the theme developer gave me some code to remove the extra set of quantity adjusters and then setting the quantity to default to 1 has got everything working. thanks for your help!

[Shelby]

Jessica,

You’re very welcome! So glad this worked out! Take care, and let us know if you have any questions or concerns in the future. 🙂

Best,

Shelby 🙂

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