[Shelby]

Hi Josianne,

I’m glad to see that you resolved this! Please feel free to reach out with any issues in the future!

Best,

Shelby 🙂

[Shelby]

Hey Scott,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

-First, if you could please test for conflicts by following this documentation? Let me know what you find. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. 🙂
-Can you send me a link to your site so I can see this firsthand? I can often be more helpful in giving solutions to problems I can see and interact with.

Thanks!
Shelby 🙂

[Shelby]

Hey there Muhammad,

Thanks for using The Events Calendar, I’m happy to help out here.:)

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Shelby]

Hey Felix,

Looks like you’re making some pretty cool customizations! I’d recommend trying the following code where you wanted to insert the venue details.  As always, back up your files before modifying, just in case! 🙂

<?php echo( tribe_get_venue_details() ); ?>

Please let me know how it goes!

Best,

Shelby 🙂

[Shelby]

Hi Matt,

Thanks for the feedback on this feature!

I’m going to confer with my colleagues about how you might work around this limitation in the meantime and get back with you.

You may also want to submit this feature on our feature request system here.

Let me know if you have any questions as I work on this, and I’ll let you know once I know more! 🙂

Best,

Shelby 🙂

[Shelby]

Hey Phillipa,

Thanks for reaching out, I’m happy to help. 🙂

Based on the code you pasted, it should work as described without the modification I think. Could you double check your timezone settings (both WP and for our plugin) and let me know if they’re aligned with one another?

Let me know, and we’ll work on this from there!

Best,

Shelby 🙂

[Shelby]

Hi James,

This customization makes a lot of sense and seems to be a great idea for your use case! It is a bit outside of the scope of the support that we provide on these forums. However, I’ll try to be as helpful as I can, so I went digging and found this Github code that may be a helpful starting point for writing conditional logic for our plugins.

As always, it’s best practice to back up your site files prior to making changes like this, but hopefuly this gets you pointed in the right direction!

Best,

Shelby 🙂

 

[Shelby]

Hi Gerard,

It looks like a theme conflict indeed! Specifically, a javascript error.

Would you please test for conflicts to confirm our theory by following the documentation here?

Let me know how it goes and we’ll work from there!

Best,

Shelby 🙂

[Shelby]

Hi Evan,

Thanks for reaching out and for using our plugins!

Could you possibly give me a bit more information about how/where you’d like to display the past events? Would you like them in your main event listing or on another page mixed in with your upcoming events, and how far back are you trying to display?

Let me know and I try to help you out!

Best,

Shelby 🙂

[Shelby]

Hi Hans,

Thanks for reaching out and reporting this. 🙂

Can you do me a favor and

1. Try testing for conflicts by following the documentation here to see if you experience the same issues?
2. Try some of the sample data provided in this knowledgebase article and let me know if those pieces fail to import as well?

We’ll work on it together once you let me know how those things go!

Best,

Shelby 🙂

[Shelby]

Hi Terri,

So I did some checking into this one, and the bug report says it’s actually pending estimate! That means that this should be on the dev slate very soon, as we’ve been on a big bug squashing kick as of late (working our way through one plugin at a time). I will associate this new thread with the bug ticket so that you’ll get an update when it’s fixed. I’m not sure why your initial thread was closed, but this one won’t be until the issue is resolved. 🙂

Best,

Shelby 🙂

[Shelby]

Hey Mike,

Thanks for using The Events Calendar, I’m happy to help out here.:)

This seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Shelby]

Hey Bruce,

Thanks for posting, & I’m happy to help. 🙂

Unfortunately, these kinds of requests require some customization that is outside of the scope of the support we provide on these forums. These forums are intended to troubleshoot issues and field bug reports with our plugins as configured with the latest version of WordPress, WordPress default themes, and our suite of plugins with their out of the box features.

However, we do have some resources for guidance in making changes to the plugins yourself here. If you need to find someone to help with these customizations, we also have some tips for finding said help here.

Hope this helps, and thanks for understanding!

Best,

Shelby 🙂

[Shelby]

Hi Jessica,

So I AM able to replicate your issue, and from looking into it, I’ve learned that it IS the default to not have quantity arrows on mobile (due to limited screen real estate). It’s the understanding that people will enter the quantity with their keyboards that they intend to purchase.

HOWEVER, I can give you this handy bit of code to put in your functions.php file in order to set the minimum order quantity to one in order to expedite this process:

woocommerce_quantity_input( array(
 'input_name' => 'quantity_' . $ticket->ID,
 'input_value' => 0,
 'min_value' => 1,
 'max_value' => $max_quantity,
) );

Can you please let me know if this is useful for your situation?

Best,

Shelby 🙂

[Shelby]

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