[Patricia]

This reply is private.

[Patricia]

Hi Curtis,

You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi Fabiana,

You are right! I’m sorry I didn’t notice this before. You can place appropriate files in your theme inside a folder called tribe-events/ to load your own stylesheets. You will find more info in the following link:

https://theeventscalendar.com/knowledgebase/themers-guide/#customizingstyles

You can also try to add additional selectors to my initial suggestion like .tribe-events-month and check if it helps you to restrict the CSS to month view calendar.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Curtis,

Thanks for sharing your system info with us! Could you please update Events Calendar PRO to version 4.4.20.1? We released this version/hotfix yesterday to solve an oversight with the event dates: I believe you are being affected by this bug.

If the issue persists after the update, please let me know and I’ll be happy to help you with the next steps!

[Patricia]

Hi Matthew,

You are welcome! Let me know if you have any other questions in the mean time 😉

[Patricia]

Hi Paul,

You are welcome! If you have any other questions in the mean time please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Matthew,

Thank you for reaching out to us!

You can export the attendees list and their respective tickets by following the instructions in this article:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#exporting-attendees

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

To get started, I would recommend you to check this article, it has some useful tips to troubleshoot and resolve the issue:

https://theeventscalendar.com/knowledgebase/troubleshooting-map-view/

If the issue persists after following these steps, I would recommend you to share your system info with us so we can take a look and help you with the next steps.

Thanks!

Patricia

[Patricia]

Hi Curtis,

Thank you for reaching out to us!

I’ve just accessed your site and the first event I see in list view is happening today (12-20-2017): North End Social Club (screenshot here). Could you please let me know if you see the same?

If the issue persists, please share your system info with us.

I would also recommend you to make sure that all plugins are up-to-date.

Thanks!

Patricia

[Patricia]

Hi Paul,

I’ve ran a few tests from here and can confirm that this is a bug.

I’m adding this thread to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hi Pavlo,

I’m afraid it is not possible to filter the events in the shortcode by date range: the date attribute can show only a specific month, week, or day.

It is possible to achieve what you want (display events on a specific date range), but you will most likely need to do a bit of customization on your end. The following knowledgebase article is a great resource for picking up a few of the basics:

theeventscalendar.com/knowledgebase/themers-guide

We do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Slade,

As I can see from your system info you are running The Events Calendar version 4.5.8 and Events Calendar PRO version 4.4.14. Could you please update both plugins and try to import your events again?

Thanks!

Patricia

[Patricia]

Hi Brian,

I’m glad to hear you’ve found the cause of the issue!

If you have any other questions, please let me know. Have a great week!

Cheers,

Patricia

[Patricia]

Hi Simon,

Sometimes new licenses or license renewals take longer than expected to register with our servers. Therefore, my guess is that your license should work by now.

If the issue persists, could you please access your Dashboard, head over to Events > Help and send us a screenshot of the Event Aggregator System Status? Do you see any errors in there?

If you don’t see any errors, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Thanks!

Patricia

[Patricia]

Hey Brian,

Welcome to our forums! I’m sorry to hear that you are experiencing this issue as well!

I’ve reviewed our internal bug reports and it looks like this is a known issue that was already solved a month ago. Could you please make sure that Event Tickets and Events Tickets Plus are both up-to-date?

I hope this helps! If you have any other questions in the mean time please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

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