Attendee info (first and last names) not editable from "/[event]/tickets" page

[Port]

A year later, we are still having issues w/selling tickets & collecting attendee names.

We are collecting first & last names for each ticket sold (via Ticket Fieldsets, both are required fields), and have hidden the Cart > Quantity field so that users can’t add additional tickets w/out having entered names.

After a user purchases tickets and goes back to the event’s page, they see the “You have X Tickets for this Event. View your Tickets” link. Clicking on that shows the list of tickets they purchased for the event, and there is an “update tickets” button, BUT the first & last names are missing completely. They do show up on the attendee list in the admin dashboard, however.

We’ve updated all plugins & WP core, and have disabled other plugins, tested using the default WP theme, all without any improvement.

[Patricia]

Hey there,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your tickets. Let me help you to solve this!

I’ve ran a quick test from here and wasn’t able to replicate the error: this is what I see when I access the page with my tickets:

The order number and User name are correctly displayed above each ticket purchased. The first and last names were collected during checkout (from Billing Details).

How are you collecting this info from your attendees? Did you create custom fields?

Thanks!

Patricia

[Patricia]

Hi there,

I just noticed that you are collecting the first and last names via ticket fieldsets. Please note that the user name and email address are both required by default during checkout. One thing that I forgot to mention in my previous reply: could you please check the following article? It explains how to let attendees to edit their information:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#editing-attendee-info

If you followed these steps and the issue persists, please let me know and I’ll be happy to investigate your case.

Best Regards,

Patricia

[Port]

Hi Patricia,

Thanks for your reply.

I’ve followed the steps outlined in the KB from your second reply and am still not able to view Attendee Info (via my admin account and test customer account) on the front-end.

-Paul

[Patricia]

Hi Paul,

I’ve ran a few tests from here and can confirm that this is a bug.

I’m adding this thread to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Port]

Hi Patricia,

Thanks for confirming, we’ll keep an eye out for a notice/email from your team about a patch for this.

-Paul

[Patricia]

Hi Paul,

You are welcome! If you have any other questions in the mean time please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Jaime Marchwinski]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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