[Patricia]

Hi Denise,

Welcome back! I’m really sorry to hear that you are having problems with your daily import limit!

Unfortunately we had a glitch in our EA server during the weekend that was already fixed. Could you please let me know if this issue with the daily import limit being set to 1 initiated during/after the weekend or was it already happening last week? Is the issue still happening right now?

Thanks for your understanding and if you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Rainer,

Thanks for your confirmation and I’m sorry you are being affected by this bug! I’ve added this ticket to our internal bug report.

The good new is: we are planning to release a fix this week (probably today!).You will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hi Wesley,

I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hey Rainer,

Thank you for reaching out to us!

I’ve just accessed your site and it looks like the event you mentioned (Indo expo) is only missing from Map View calendar. Could you please confirm that you see the same?

If you verify that events are missing only from Map view calendar, you are unfortunately being affected by a bug =/

Please let me know if you see the same, thanks!

Patricia

[Patricia]

Hey Kirsch,

Thank you for reaching out to us!

It’s possible to achieve what you want by following the steps explained here:

How to hide past events?

I believe this snippet is still working as expected. Please let me know if you have any problems while trying to add it to your site or if the code is not working anymore.

Thanks!

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

I believe that what you are asking for is related to Community Events submission form and not Events Calendar PRO, is that correct? Please let me know if I misunderstood your request. Unfortunately we don’t have out-of-the-box a shortcode for community events submission form. I would recommend proposing this feature in our User Voice page to let us know. Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

Regarding your second question about customization: You can use template overrides to edit the Community Events submission form. You can copy the default templates from the-events-calendar-community-events/src/views/community/modules, paste them in [your-theme]/tribe-events/community/modules/title.php and modify as necessary. You will find mor info about this in our Themer’s Guide.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Giuseppe,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your recurring events. Let me help you to solve this!

To get started, could you please access your Dashboard and head over to Settings -> Permalinks for a permalink flush? (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.

Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps.

Cheers,

Patricia

[Patricia]

Hi Mario,

I’m glad to hear that everything is working as expected now! I’m honestly not sure why: perhaps this string/link is not being marked for translation.

I’ll let our developers know so we can eventually fix this in the future.

If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi Fabiana!

Thank you for reaching out to us!

I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.

Unfortunately we won’t be able to assist you with this customization, but we do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Wesley,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar. Let me help you to solve this!

To get started, can you please let us know when this issue started happening? Have you just installed The Events Calendar for the first time and found this problem? Have you had the plugin installed for a long time and then this suddenly started happening out of nowhere? Any information you can provide on the history of how this used to not happen up to now when it is happening can be helpful!

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your Dashboard? All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

Thanks!

Patricia

[Patricia]

Hi Scott,

Thank you for reaching out to us!

I’m sorry to hear that you are having problems with your license key, let me help you to solve this!

You have a valid and active license key for Event Tickets Plus (ET+) as I can see from here. To get started, could you please confirm that you added your license key for ET+ in the correct field (screenshot here)? If you accidentally added it to a wrong product, that’s probably the cause of the issue. In this case you can just remove it from Events Aggregator and this message won’t show up again.

Does it help you to solve the problem? Please let me know if you have any other questions.

Cheers,

Patricia

[Patricia]

Hey Valerio,

Thank you for reaching out to us!

I’ve ran some tests and couldn’t reproduce the error with all Modern Tribe plugins installed and up-to-date.

To get started, can you please let is know when this issue started happening? Have you just installed Event Tickets Plus for the first time and found this problem? Have you had the plugin installed for a long time and then this suddenly started happening out of nowhere? Any information you can provide on the history of how this used to not happen up to now when it is happening can be helpful!

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while creating new events and tickets? All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

I would also recommend you to open up your browser’s console and see if there are any relevant errors while creating new events and tickets. Identifying a specific error can help us research further.

Also, please share your system info with us.

Thanks!

Patricia

[Patricia]

Hey Michael,

Thank you for reaching out to us!

We are unfortunately unable to provide support through our Pre-Sales forum channel, but to help you get started, Recurrence capability is a feature provided by our premium plugin: Events Calendar PRO.

You will find more info about this feature in the following article:

https://theeventscalendar.com/knowledgebase/pro-recurring-events/

If you have other questions, you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

Best regards,

Patricia

[Patricia]

Hi there,

You are welcome! Answering your question: you will find the hooks that we use to implement Additional Fields in: events-calendar-pro/src/Tribe/Custom_Meta.php

You can check this file and use it as a starting point to create your own custom fields. You can also override the Single Event Meta (additional fields) template by copying the content from events-calendar-pro/views/pro/modules/meta/additional-fields.php, pasting it to [your-theme]/tribe-events/pro/modules/meta/additional-fields.php and modifying as necessary. You will find more info about Template Overrides in our Themer’s Guide.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Ezekial,

You are welcome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

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