[Patricia]

Hi Lauren,

My apologies for the inconvenience and Thank you for your understanding!

We will contact you as soon as a solution is available. If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

By default, the Related Events section will display up to three related events based on the category of the current event.

You can use a filter like tribe_related_posts_args to modify the default function located in events-calendar-pro/src/functions/template-tags/general.php line 695.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Danny,

Thank you for reaching out to us!

I believe that you can achieve what you want by creating manual orders. If you are using Woocommerce, please follow these steps to create a manual order for your tickets:

• Head over to WooCommerce > Orders > Add Order
• Change the “Order status” to “Pending Payment” and select a customer
• Click on “Add items(s)” in the section below the order details
• Click the “Add product(s)” button that displays
• Search for the ticket you want to add to the order, then click the “Add” button
• Click the “Recalculate” button at the bottom of the order
• At the top of the order screen, in Order Actions, choose the “Email invoice/order details to customer” option
• Click the “Create” button

That will generate the order and send an email containing the ticket.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

OK! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Best regards,

Patricia

[Patricia]

Hi Lauren,

I’ve ran some tests and was able to reproduce this same error while editing the ticket fieldsets via Events > Ticket Fieldsets so I can confirm that this is a bug: you’re the first person to report this, so thank you!

Right now, to be able to update the fieldsets, please access the event you want to modify and update the ticket from there: everything is working as expected while using this method.

I’ve added the issue to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hi Ezekial,

One more thing I forgot to mention in my previous reply: please be careful and backup your database before adding the snippet to your site because there’s no way to revert the changes: once you run the query, end sale dates will be removed from All tickets.

Thanks!

Patricia

[Patricia]

Hi Ezekial,

With this query you will be able to remove the end sale date from all tickets:

$tickets = get_posts( 'numberposts=-1&post_type=product&post_status=any' );

foreach( $tickets as $ticket ) {
   delete_post_meta( $ticket->ID, '_ticket_end_date' );
}

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

Event Tickets Plus does not come out-of-the box with the ability to select other products as add-ons to tickets, but since they are essentially WooCommerce products, you can use WooCommerce add-ons in conjunction with tickets. However, these will not work directly on the event page itself. You can enable the full WooCommerce product page for tickets, which we have more info on here.

This will provide a more standard WooCommerce experience with tickets and allow users to select other products on the ticket page (note that this will be separate from the actual event page), provided you are using a third party plugin like one of these that allows you to do this.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

If you only want to use our plugin on a handful of sub-sites and are willing to perform manual updates, then you can use a Personal license (for 1 sub-site), Business license (for 2-3 sub-sites) or an Agency license (for 4-10 sub-sites).

You will find more info about this subject here: https://theeventscalendar.com/knowledgebase/multisite-license/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

I’m sorry to hear about this issue! I’ve ran some tests in my local install and wasn’t able to reproduce the error, so to help you get started, I would recommend you to make sure that The Events Calendar is up-to-date and run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

We are unfortunately unable to provide complete support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for more assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

Best regards,

Patricia

[Patricia]

Hi Lauren,

Could you please send us a screenshot of the fields you created in the back-end of your site and the form in the front-end?

I’ll run some tests and try to reproduce the error from here.

Thanks,

Patricia

[Patricia]

Hi Shay,

I’m glad to hear that everything is working as expected in your new WP install! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Regards,

Patricia

[Patricia]

Hi there,

Could you please try again? The snippet I shared in my previous reply was updated and it is working as expected now.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Lauren,

Thank you for reaching out to us!

This sounds like a caching issue. Could you please purge your site’s cache and check if the problem is solved after that?

If the issue persists, please let me know and I’ll be happy to help you with the next steps!

Cheers,

Patricia

[Patricia]

Hey Ezakial,

Thank you for reaching out to us!

While creating or editing your ticket, in the Advanced field, if you leave the “End Sale” field blank, tickets sales will never end.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Author]

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