[Nico]

Hi Kathy,

Thanks for getting in touch with us!

I see your application has been replied to on December 23, I’m re-sending the email to you right now.

Best,
Nico

[Nico]

Hi there @raindance,

Thanks for getting in touch with us! I’ll help you here 🙂

One: on the backend of my wordpress site the titles come up in a line rather than proper written out text (see screenshot attached) this is a minor problem but a little annoying when going through lots of events.

This sounds like pretty annoying! Sometimes plugins add columns to the event (or other post types) grids. At the top of the listing page you’ll see a ‘Screen Options’ link, just click on it and un-check the unnecessary columns to give some more space to the necessary columns!

Secondly, is there a way to add a buy now (I use paypal) button to the event listing of upcoming events – example page here: http://www.raindance.org/london/upcoming-courses/

Sure this is possible! How are you storing the PayPal button URL in the event?

Please let me know about this and I’ll make a snippet for you,
Best,
Nico

[Nico]

Hi there Fraser,

Thanks for getting in touch with us about this!

The original plan was to get this out in next feature release 4.4, which is coming out this week. Initial work was done, but unfortunately this had to be delayed because a lot of the recurring events logic has to be changed before this functionality can be implemented. Our dev team has already started re-working the underlying code for recurring events as part of the 4.5 release cycle. Hopefully after this is done and released, we will be in a good spot to implement recurring events + tickets as part of 4.6 release. This is the plan now and as you know is subject to change.

Sorry for the delay on this, it’s definitively a feature we all want to see in our plugins but it’s also a super complicated one in terms of development 🙁

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Frederik,

Thanks for getting in touch with us! I can help you on this 🙂

Let me say it’s just how photo view grid works. Basically the library that produces the grid has this way of ordering the elements, were the upcoming items are the closest to the top of the grid. Check out this complete explanation of how this works by Cliff → Photo View Orders Events Out of Date Order…

Please give that a read and let me know if you still have doubts about it,
Best,
Nico

[Nico]

Hi there Jessica,

Thanks for getting in touch with us! I’m glad to help you out on this issue 🙂

First of all, great work spotting the conflicting plugin! I’m really not familiarized with it, and not sure what it does (unfortunately the link you provided is only for registered users in their site). Best I can say is reach out to them and report this issue, maybe they are even aware of it and have a solution. One thing that might be useful to include in the report is to check if featured images are still available in other posts types such as posts, pages or even products.

Can you please give me the name of the theme? Maybe I can find a related thread about this.

Please let me know if they are able to give you some more information,
Best,
Nico

[Nico]

Hi there Robert,

Thanks for getting in touch with us and sorry to hear about this issue. Let’s find out what’s happening under the hood.

From what you are describing I understand this was working just fine, until you got the notice that the Facebook token expired, right? In the meantime have you changed your site domain or moved the files into a a different directory or sub-directory or any change like this?

If you go to ‘WP-Admin > Events > Setting > APIs’, do you see the option to ‘Disconnect’ the Facebook API? If so can you please click on that and re-try one you are disconnected? Also, when the new page opens to make this connection, does it never load at first or does it load and then when you click ‘Log into Facebook’ it keeps hanging?

One last thing, can you please send me the full URL of the new window in which the authorization is hanging (in a private reply)?

Thanks,
Nico

[Nico]

Hi there CatheyAnn,

Thanks for getting in touch with us and also thanks for the heads-up on the resolution of the issue 🙂

went in and enabled stock management in Woocommerce and now the field is showing – was it as simple as that?

Yes, basically Event Tickets Plus interacts with WooCommerce under the hood so if this option is disabled the method for setting a product stock just won’t save that information.

Is there documentation on this that you can point me to?

Well, not really specific for this but you can browse the Event Tickets Plus article in our knowledge base for more information.

Please let me know if we are good to close this thread out,
Best,
Nico

[Nico]

Hi there @modernearth,

Thanks for getting in touch with us! I can help you on this 🙂

First of all can you please let me know how you are using the shortcode? Any parameters? From what you describe I understand you are using it in a page. Can you please send me a link to it?

Also, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi there John,

Thanks for chiming in! Could you please upon up a new thread so someone in the team can help you out directly?

Just to clarify, as the importer UI states: “Events will be imported with the timezone defined by the source. If no time zone is specified, events will be assigned your site’s default timezone (see Settings > General).”.

Thanks,
Nico

[Nico]

Thanks for following up Lars!

Instead of the mobile number I would like to add another field, what the customer has to enter when ordering: “Anmerkungen zur Bestellung” (See Screenshot 01.png)

Sure, just change the appropriae lines in the snippet to get that field instead:

if ( !class_exists( 'WC_Order' ) ) return '';

$order = new WC_Order( $item['order_id'] );
$value = $order->customer_message;


And the summary of orders would be a greater effort?

Not sure what you mean by this, Can you elaborate a bit more?

What would it cost if you would customize the export individual? As in the appendix: old / new.

Unfortunately we don’t take this type of requests, but here you’ll find a list of folks that might help you out.

Best,
Nico

[Nico]

Thanks for following up Brian! Now we are on the same page 😉

Try this updated version of the snippet:


/* Tribe, change related posts arguments */
function tribe_modify_related_posts_args ( $args ) {

// show upcoming events in relation with original post start date
$args['eventDisplay'] ='custom';
$args['start_date'] = tribe_get_start_time( $args['post__not_in'][0], 'Y-m-d H:i:s' );

// order by start date
$args['orderby'] = 'event_date';
$args['order'] = 'ASC';

return $args;
}

add_filter( 'tribe_related_posts_args', 'tribe_modify_related_posts_args' );


It should still order events by start date, but it will now show only events taking place after the original event date.

Please let me know if it’s working as you need it to,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hola Antonio, como estas?

Por lo que veo en el reporte de bug asociado a este thread, ya hay una solución programada aunque todavía no fue revisada ni paso por el proceso de QA. De todas maneras es cuestión de esperar a que sea incluida en alguna release (probablemente en la version de mantenimiento 4.4.1). Al parecer el problema surge cuando el importer intenta correr mas de 5 imports al mismo tiempo. Lo que hace cuando falla es diferirlos para mas tarde, por eso si bien pueden mostrarse como fallidos (Unknown) se ejecturan correctamente mas tarde.

Saludos,
Nico

[Nico]

Hi there Richard,

Thanks for getting in touch and for your interest in our products 🙂

I’ll help you out deciding if our plugins are the best option for your project…

Will I need to renew subscription to the events aggregator every year to use this service?

Yes, all license last one year. Please note this includes premium support and updates during this period.

If I wanted to pull events from an API is the only way to get that data in to the events calendar by uploading a CSV file?

No, that depends on the API output. It might be an iCal feed which you can add to an scheduled import (an import running in a given frequency: hourly, daily, weekly, etc) this way all new events posted to the feed will be added to the site as well. In the case of CSV imports (which don’t require Event Aggregator) you’ll need to do those manually as there’s no option to create a scheduled import for that import type.

Please let me know if there’s anything else I can help you with,
Best,
Nico

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