Event Aggregator Facebook Token Won't renew

[ROBERT CONRAD]

Hi there, I’m trying repeatedly to update my Facebook token, and the new window just goes light and the wheel keeps spinning. Events seem to still be importing, but the last known import date shows up as “unknown” for all imported Facebook events.

Unfortunately, my site is such that dropping the theme and plugins will be a huge hassle if there happens to be a fix other than checking for potential conflicts.

[Nico]

Hi there Robert,

Thanks for getting in touch with us and sorry to hear about this issue. Let’s find out what’s happening under the hood.

From what you are describing I understand this was working just fine, until you got the notice that the Facebook token expired, right? In the meantime have you changed your site domain or moved the files into a a different directory or sub-directory or any change like this?

If you go to ‘WP-Admin > Events > Setting > APIs’, do you see the option to ‘Disconnect’ the Facebook API? If so can you please click on that and re-try one you are disconnected? Also, when the new page opens to make this connection, does it never load at first or does it load and then when you click ‘Log into Facebook’ it keeps hanging?

One last thing, can you please send me the full URL of the new window in which the authorization is hanging (in a private reply)?

Thanks,
Nico

[ROBERT CONRAD]

Thanks for the reply, Nico.

No changes have been made to the domain.

I’m not seeing the ability to disconnect from the FB API. See screen grab.
Bob

[ROBERT CONRAD]

This reply is private.

[Nico]

This reply is private.

[ROBERT CONRAD]

This reply is private.

[Nico]

Stoked to hear this is resolved Bob! Good job 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Author]

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