[Caroline]

Hi Steve,

Thanks for reaching out! It looks as though your original post has been attended to by our support team member Geoff–here’s a link if you’d like to continue the conversation over there! 🙂

Can Charitable be used to purchase event tickets? Plus a ? about multisite.

I’m going to go ahead and close this thread now, so please feel free to post any additional replies over on the original thread! Cheers, and let us know if you should have any other questions!

[Caroline]

Hi Laura,

Thanks for reaching out! Unfortunately, we don’t currently offer a way to validate text fields added using the “Attendee Information” option as valid email addresses. I’d suggest posting this feature idea over on our UserVoice forum, where we gather suggestions from our users for future feature releases–we’d love to continue the conversation over there!

Regarding your second question, can you provide any clarification on how you’d like to gather attendee email addresses? Is there a type of functionality that our current RSVP/ticketing process (which does require at least one email address) lacks? Let us know, and we’ll see if we can provide any suggestions. 🙂

Thank you!

[Caroline]

Hi Carina,

Thanks for reaching out! Absolutely–all of our calendar views support event export to ICS format, which can be imported into your phone’s calendar application or another mobile or PC application of your choice. You can read more about how to download an exported list of your events on our Knowledgebase here!

I hope that helps! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi there,

Thanks so much for sharing your suggestion with us! We maintain a forum over on UserVoice where users can suggest and vote on feature ideas to be included in future product updates. I’d consider creating an account and posting your idea–we’d love to continue the conversation over there! 🙂

Thanks again, and we hope to see you over on UserVoice!

[Caroline]

Hi Josh,

Thanks for following up to confirm the submission of your nonprofit application! We’ve received your application and have noted your request to substitute Community Events, so we’ll ensure that your app is processed with this preference in mind. It looks like we have everything else we should need, but we’ll be sure to reach out via email if we should have any questions along the way. 🙂

Thanks again, and please don’t hesitate to get in touch if there’s anything else we can do for you!

[Caroline]

Hi all,

I understand your frustrations, and I’m so sorry for the inconvenience here. As we have limited resources for providing support to both free and premium users of our products, we’re sadly unable to provide 24/7 monitoring on our WordPress.org support forums. These forums are offered as a courtesy to our free user community, and we make every effort to respond to user inquiries within one week of posting. You can read more about our free support forum policies and what level of service we provide on this sticky post! If you haven’t already, you might also consider running through our conflict testing steps while you’re waiting–completing this testing and posting the results on your thread will help us to complete troubleshooting with you that much quicker!

Julia, would you be so kind as to start a new separate thread for your inquiry on our WordPress.org forums, as well? We’ll be glad to address both of your problems here with individualized troubleshooting.

Thanks so much for bearing with us as we strive to provide the best possible support experience for all of our users! We look forward to working with you over on the WordPress.org forums! 🙂

[Caroline]

Hi Gustavo,

Thanks for following up to clarify here! While tickets created using Event Tickets Plus are sold directly from a single post, page, or event by default, this behavior can easily be changed to sell tickets through the main WooCommerce products page. This Knowledgebase article provides some more information on how to set this up! All ticket payments will be processed using WooCommerce, so any PayPal features or integrations that are supported by WooCommerce should work great with Event Tickets Plus.

Does that help to answer your questions here? Let me know if there’s anything else that I can clarify or assist with! 🙂 Thanks again!

[Caroline]

Hi Eugenio,

Thanks for following up. We’re currently in the process of determining new renewal rates for current and future customers, but you can likely expect most product renewals to reflect a discount of about 10-15%. As always, we don’t automatically bill for yearly renewals, and you’re free to continue using your plugins after the first year without renewing if you don’t require continued access to product updates or support. Should you choose to renew at a later date after license expiration, you can always pick up right where you left off. 🙂

Please also know that for customers who’d like to evaluate our products before making a firm commitment, we do provide a full 30-day refund policy for all of our plugins. Feel free to deploy the full versions of our products on your site and test the complete range of features at your disposal! Should you encounter any issues, you’ll have ready access to our premium support services, and we’ll be glad to process a refund for any reason within your 30-day trial should you decide our plugins aren’t right for you.

I hope that helps to clarify things a bit! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Titus,

Thanks for following up–I’m so sorry to hear that you’re having some trouble here! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. Would you please log in to your account and submit a post to the appropriate forum for the affected product? One of our premium support team members will be on hand as soon as possible to take it from there!

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you there!

[Caroline]

Hi Jon,

Perfect, sounds great! It looks like you’ve gone ahead and submitted that new post to the PRO forum, so I’m going to go ahead and close this thread out. Thanks so much–we’ll see you over in the premium forums!

[Caroline]

Hi Arjan,

Thanks for reaching out! We’d be more than glad to assist you with creating some sort of “bundle” pricing arrangement with your two existing products and a new purchase of Event Aggregator. Would you be so kind as to shoot us a quick email with some details on your request? We’ll follow up there with more info on how to proceed from there!

Thanks again, and we’ll see you over in email!

[Caroline]

Hi Gustavo,

Thanks for reaching out! Happy to help–can you provide any clarification on what type of shopping cart setup you’re looking for? Are you interested in having your event tickets listed with other non-ticket products as part of a WooCommerce products page, or did you have something else in mind? Any details you can provide will help us to make the best possible recommendation for your intended setup!

Thank you! 🙂

[Caroline]

Hi Eugenio,

Thanks for getting in touch! You can think of your license purchase as like a magazine subscription–you get one year of service, meaning support and updates. At the end of the year you will lose your access to our support forums and any new updates of the plugin. The plugin itself will keep working. If you choose to renew the license, you get another year of access at our discounted renewal rate. Does that clear things up?

I hope that helps! If you’ve got any other questions or if I can do anything else here, please let me know!

[Caroline]

Hi Bronwyn,

Thanks for reaching out! It appears that this registration extension is a third-party offering, and I’m afraid that we aren’t able to provide support for add-ons of this type. If you’re looking to add RSVP functionality to your events, you might consider exploring our Event Tickets plugin, which provides this feature and is free to download on WordPress.org. I’d be glad to answer any questions you might have about this or any of our other plugins! 🙂

I hope that helps! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Phil,

Thanks for reaching out! Alas, I’m afraid that Event Tickets Plus does not include support for recurring event ticketing at this time. 🙁 This is a feature we’re extremely motivated to deploy in the coming months, but we aren’t able to provide anything in the way of a timeline at present. Once we have news to share, we’ll be sure to provide more details on our blog and social media.

I’m so sorry to disappoint here! We do appreciate your interest, and we thank you again for stopping by. Please don’t hesitate to let us know if there’s anything else we can do for you!

[Author]

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