[Caroline]

Hi James,

Thanks so much for stopping by–we’re thrilled to hear that you’re considering the use of our plugins for your projects! 🙂 Our Showcase is intended to highlight the versatility of our products by showing different plugin implementations from across our user community. Some showcased sites feature a more standard product configuration, while others, such as the MedSpeaks event listing seen here, are highly customized to match a particular user’s needs. Unfortunately, our support team isn’t able to assist with custom implementations of this type. However, we do make a Themer’s Guide available to our users, which provides all the info your development team should need to get started with customizing our plugins. Our template customization process is quite straightforward and should be very approachable for anyone who’s worked with WordPress theme development or modifications in the past!

https://theeventscalendar.com/knowledgebase/themers-guide/

Hopefully you’ll find all the resources you need there to dive in–if your developers should have any questions as they’re getting started, we’d be more than glad to assist here in the forums! 🙂 Let us know if you should have any other questions or concerns here. Cheers, and thanks again!

[Caroline]

Hi Priyank,

Thanks for reaching out–I’m so sorry to hear that you’re experiencing this issue with Event Tickets Plus! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you over in our premium forums, where we provide support services to our premium license holders. Would you mind taking a moment to log in to your account and submit a post to the appropriate forum for Event Tickets Plus?

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Caroline]

Hi there,

Thanks so much for stopping by and having a look at our plugins! 🙂 Our Event Tickets Plus product allows for the creation of paid tickets, which can be attached to any calendar event, post, page, or custom post type. Users can place any number of tickets from different events, posts, or pages into a single cart and check out all at once. However, variable pricing is something that would be handled by your e-commerce platform of choice (either WooCommerce or Easy Digital Downloads). I’d suggest reviewing the documentation and available extensions for your preferred e-commerce platform to see if this type of functionality might be possible to achieve! If you should try Event Tickets Plus and find that it’s not able to meet your needs here, you’ll be covered for a full refund under our 30-day refund policy.

I hope that helps! Thanks again for your interest, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi there,

Thanks for following up! (What a cute-sounding event! :)) Abandoned or incomplete orders will not generate a completed invoice with a ticket number, though pending orders will receive a ticket number (which remains the same once the order has moved to completed status). If you want to ensure that email confirmations with ticket numbers are not sent out prematurely, you can configure your plugin settings to require that all ticket orders be manually confirmed by a site admin before a confirmation email is sent. This will allow you or another member of staff to ensure that everything looks okay before dispatching an email to your buyer.

As always, let me know if you should have any other questions or concerns here! Thanks again!

[Caroline]

Hi Tom,

Thanks for reaching out! I’m sorry to hear that you’ve run into this problem when pairing The Events Calendar with the WP-Types Toolset plugin. 🙁 As a general rule, we’re not able to provide detailed support for issues related to third-party plugins, though we certainly do our best to point our users in the right direction when such issues occur! Your best bet for receiving support related to this issue would be to reach out to the developers of Toolset to report the conflict–being the most familiar with their own code, they’ll be the best-equipped to provide suggestions on how to circumvent this conflict. You can also request assistance on our WordPress.org support forums, where we provide support for users of our free plugins. One of our other users may be familiar with this conflict and may be able to offer you some workable suggestions, though it’s worth noting that a functional solution may still require some degree of customization.

I’m so sorry that we can’t be of more assistance here, but I hope that one of these suggestions may help to get you on the right track! Thanks again for taking the time to get in touch, and please don’t hesitate to let us know if there’s anything else that we can do for you!

[Caroline]

Hi there,

Thanks so much for stopping by–we’re delighted to hear that you’re considering our plugins for your latest project! 🙂 If you’re looking to offer event registrations and collect payment through WooCommerce for those orders, I’d suggest using The Events Calendar for your core calendar functionality (with Events Calendar PRO, if you need its additional features) and adding on Event Tickets (free) and Event Tickets Plus. Event Tickets provides the basic RSVP/ticketing functionality that you’ll need for collecting registrations, while Event Tickets Plus expands on that basic feature set and adds support for payment processing and order management with WooCommerce. You can find more information on each of these plugins on the linked product pages; if you should have any more specific questions related to any of the listed products, I’d be more than glad to answer those for you!

I hope that helps to get you started! Thanks again, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi Chantelle,

Thanks for reaching out–happy to clarify that for you! When considering import limits as they relate to Event Aggregator licenses, an “import” is defined as a single scheduled import task of any size. Importing from two iCal feeds as in your example would count as just two imports, regardless of the number of events imported in each task. 🙂

I hope that helps to clear things up here! Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi Switi,

Thanks so much for stopping by–we’re thrilled to hear that you’re considering The Events Calendar for your project! I’d be more than glad to answer your questions here.

1. We don’t offer any demo or trial versions of our products at this time–rather than rely on restrictive methods such as feature-limited trial downloads, we’ve chosen to instead provide a full 30-day refund policy for all of our plugins. Feel free to deploy the full versions of our products on your site and test the complete range of features at your disposal! Should you encounter any issues, you’ll have ready access to our premium support services, and we’ll be glad to process a refund for any reason within your 30-day trial should you decide our plugins aren’t right for you.
2. If you should need to add any additional fields for displaying on your events, Events Calendar PRO includes support for just that very feature! You can read more about how to use it on our Knowledgebase here.
3. If you’re using Community Events for user-submitted events and wish to make certain fields required on your event submission forms, this Knowledgebase article may help to point you in the right direction.
4. Custom colors for individual categories aren’t built in to our plugins by default, but a third-party plugin is available if you’d like to add this functionality. Check out The Events Calendar Category Colors for more info!
5. You can use the category functionality of The Events Calendar to display calendars for specific sets of events–simply assign the events you’d like to display to a single category. You can then link to this category view or use our [tribe_events] shortcode to embed this calendar into an existing post or page. An example of a category calendar can be seen here on our WP Shindig demo site.

I hope that helps! Thanks again for reaching out, and please don’t hesitate to follow up if you should have any other questions! 🙂

[Caroline]

Hi Joren,

Thanks for reaching out–great question! While there’s no built-in option for toggling the display of names on your attendee lists, you can change the way this list displays on your events by customizing the template provided by the plugin. Our Themer’s Guide provides all the info you should need to get started with this! Simply locate the following file in your WordPress folder:

/wp-content/plugins/event-tickets-plus/src/views/attendees-list.php

Just copy this file and place the copy into a new folder called tribe-events in your theme’s folder. Any changes you make to this copy will be reflected in your attendee lists on your site. 🙂

I hope that helps to get you started here! Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi Frank,

Thanks so much for your interest in our plugins! 🙂 We absolutely can (and do!) support online-only events with The Events Calendar and Events Calendar PRO–though venue options and Google Maps integration are provided for users who wish to utilize these features, they’re not required fields, and you can easily sidestep them when creating your own events. Instead, you might simply provide a link to a relevant site in the Event Website field, or, if you’re using Events Calendar PRO, you can use the Additional Fields feature to add unique fields for your events. I’d be glad to answer any questions you might have about these or any of our other product features!

I hope that helps! Thanks again for stopping by, and let me know if there’s anything else that I can do to assist!

[Caroline]

Hi Gary,

Thanks for stopping by! Though we do offer a selection of event widgets that support a sidebar calendar and a list view that could be paired with this for a similar look to the linked page, we don’t currently offer any functionality to link the two in this manner. I’m sorry to disappoint. 🙁 If you’d like to see a layout of this type added to the plugin in the future, we’d love to have you submit a feature request over on our UserVoice forums–sharing your ideas here is the best way to get them on our development team’s radar for future builds!

Again, I’m so sorry to be the bearer of bad news here, but we do appreciate you taking the time to reach out to us! Please don’t hesitate to let us know if there’s anything else that we can do for you. Cheers, and best of luck with your project!

[Caroline]

Hi Bas,

Thanks for reaching out! Though the event series functionality built into Events Calendar PRO is most commonly used for recurring events (such as an event that occurs on the same day every week), you definitely aren’t limited to using this feature for repeating patterns only. By using the single event option when creating your event series, you can choose specific dates for each occurrence of your event to ensure that your dates are always exactly right. You can learn more about how to set this up on our Knowledgebase article for creating event series:

https://theeventscalendar.com/knowledgebase/pro-recurring-events/

I hope that helps to get you started! 🙂 Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi there,

Thanks for reaching out! Ticket numbers for tickets sold through Event Tickets Plus are generated sequentially beginning at 1 (though it may not appear that way based on our demo!), so you should find that the default settings will meet your needs here. The ticket number prefix is based on an abbreviated version of the post slug for your ticketed event–for example, if you sold tickets for an event titled “Mike’s Birthday Party”, your first ticket sold would have the ticket number “MBP-1”.

I hope that helps to clarify things a bit here! Thanks again, and please don’t hesitate to follow up if you should have any other questions! 🙂

[Caroline]

Hi Siobhan,

Thanks for reaching out! While we don’t offer any built-in “print-friendly” views with The Events Calendar or Events Calendar PRO at this time, you might consider looking to our List View as a possible template to work from here! This view provides a chronological view of the next x events on your calendar (where x is defined as the number of posts to display per page in your main WordPress settings) with images, details, and an excerpt from your description already baked in. This simple view prints well as-is and would be a great candidate for further customization, if you’d like to make code adjustments using the info provided in our Themer’s Guide. You can see an example of our List View in action here on our WP Shindig demo site:

http://wpshindig.com/events/list/

I hope that helps to give you some ideas here! 🙂 Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi Simon,

Thanks so much for your interest in our plugins! 🙂 I’d be more than glad to assist you with your questions here!

1. You’re absolutely right–since events created with The Events Calendar are defined as a custom post type within WordPress, they employ the same basic category functionality as other WordPress post types, including the ability to set up sub-categories. You might also consider using tags to add relevant details such as these to your events! You can read more about categories and tags as they apply to events in our Knowledgebase articles here and here.
2. Great question! Our add-on Community Events adds support for user-submitted events to calendars powered by The Events Calendar or Events Calendar PRO. Once you’ve installed and configured the plugin, it’s just a matter of linking to your event submission forms and publishing the submissions as they roll in. The product page linked above offers plenty of information to get you started learning about the plugin, and we’d be glad to answer any specific questions that you might have, as well!

I hope that helps to get you started here! Thanks again for reaching out, and let us know if there’s anything else that we can do for you!

[Author]

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