Ticket Number range

[J. Arendall]

We have an event where we will sell 5,000 tickets.

I ran the demo and in the reply email with the individual ticket info (in this case i bought 5) there is the TICKET # which includeds three letters, then a unique number.

Is it possible to set the actual number range? For example the first ticket number would be whatever prefix of letters, then the number? ETD – 00001 or ETD – 1

Then the next ticket sold would be ETD – 00002, etc. etc.

Thanks

[Caroline]

Hi there,

Thanks for reaching out! Ticket numbers for tickets sold through Event Tickets Plus are generated sequentially beginning at 1 (though it may not appear that way based on our demo!), so you should find that the default settings will meet your needs here. The ticket number prefix is based on an abbreviated version of the post slug for your ticketed event–for example, if you sold tickets for an event titled “Mike’s Birthday Party”, your first ticket sold would have the ticket number “MBP-1”.

I hope that helps to clarify things a bit here! Thanks again, and please don’t hesitate to follow up if you should have any other questions! 🙂

[J. Arendall]

Thanks. What happens if someone fills out the cart and gets to the end and the card doesnt process? Or they abandon order? Do those numbers go away? Because it has to be exact.

This is for a charity event– a rubber duck race where each duck (1-5000) is numbered. Each number is associated with a ticket number, and that ticket number is associated with the buyer.

For administration purposes, we want the buyer to get the email with the ticket number for each one they bought. That way it matches up with corresponding number on the duck.

[Caroline]

Hi there,

Thanks for following up! (What a cute-sounding event! :)) Abandoned or incomplete orders will not generate a completed invoice with a ticket number, though pending orders will receive a ticket number (which remains the same once the order has moved to completed status). If you want to ensure that email confirmations with ticket numbers are not sent out prematurely, you can configure your plugin settings to require that all ticket orders be manually confirmed by a site admin before a confirmation email is sent. This will allow you or another member of staff to ensure that everything looks okay before dispatching an email to your buyer.

As always, let me know if you should have any other questions or concerns here! Thanks again!

[J.]

One final question…

So we will have the option to purchase one rubber duck ticket in the shop area. The buyer has the ability to increase how many they want.

We will also have a few “packages” where someone can buy a “12 pack” which would include 12 tickets as a bundle. There may be a discount in pricing for these. Regardless, will the number order stay the same? Example: Joe Blow is the first person to buy a ticket. He buys just one. He gets email stating his ticket number. In this case #1.
The next person buys a “12 pack” and they get an email that will show ticket numbers 2-12. Does this make sense?

[Caroline]

Hi there,

Great question! The easiest way to offer ticket bundles and ensure that each ticket in a given bundle receives a sequential ticket number would be to use the WooCommerce Product Bundles extension. Using this extension, you can create your single tickets with Event Tickets Plus as usual, then create a product bundle in WooCommerce and add several of the WooCommerce product for that ticket to set up a bundle of multiple tickets. (This process is detailed further in WooCommerce’s documentation, which you’ll find on the product page linked above.) However, it’s worth noting that bundles set up in this way will not display along with single tickets on your events. In this case, to ensure that both single and bundled tickets are easily accessible to your users, you’ll likely want to sell your tickets directly from your WooCommerce products page. This Knowledgebase article will show you how to do just that with your tickets.

I hope that helps to clarify your options here somewhat–let me know if you should have any questions about any of the above! 🙂 Thanks again!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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