[Josh]

Hey James,

Awesome! That is something that we do have logged as something we would like to add, however I believe there have been some limitations with the Facebook API in the past for this.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey,

Doing some initial tests with fully authorized Eventbrite on a multisite install with the latest versions of the plugins activated network wide, I’m currently unable to reproduce the issues you’re describing.

Parts of what you’re describing possibly sound like the Eventbrite App may no longer be authorized on the site. With the proper app information added to the Eventbrite tab that you’re able to see, try pressing the “Get Authorization” button and see what the Eventbrite page says there https://cloudup.com/cC4OYaKRsr2.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks again for confirming and following up. Switching to 2015 theme is fine, the plugin should work perfectly fine with that theme as well.

Doing some further testing now and will get back to you in a few minutes. I apologize again for the inconvenience.

Thanks!

[Josh]

Hey Shanti,

I wanted to apologize again for the frustration that you’ve been experiencing with our plugin. After reaching out, there are a few things that we can suggest:

• Try updating to the latest versions of our plugins. There have been some performance updates with the latest maintenance release that could potentially help.
• Additionally, do you currently have any caching set up on your site? I see you’re not currently using the calendar view however, with the latest version of our plugin we do have built-in caching for that view which could help.
• Finally, we would to get a database dump of the events on your site. We could use it to test and see where the issues are occurring when scaling.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I definitely understand the frustration and I apologize for these performance issues that you’re experiencing. I know we’ve noticed some performance issues with the latest versions that we are currently working on however, I do notice that you’re possibly running some customized versions of our plugins for your particular site.

I’ll reach out to our team for feedback and more information on how we can best work to help in exploring the issues that are currently happening on your site.

Thanks!

[Josh]

Hey Katherine,

Thanks for reaching out to us! This area is actually controlled by the WooCommerce plugin rather than our plugin.

However, to help get you pointed in the right direction, the two containers for those sections are wrapped in “col-1” and “col-2” classes. You could target those classes specifically on the checkout page within your theme’s stylesheet and change those from being 48% width sections to being 100% width sections.

Let me know if this helps.

Thanks!

[Josh]

Hey!

Ben,

Thanks for providing that link to the other thread. It definitely was right in line with this current issue. Thanks!

Joy,

It looks like the issue you were experiencing is related to an existing bug that we have reported and will be addressing in an upcoming release. Currently the solution you have in place by unchecking that box will work as a temporary solution and we’ll be working on getting a more permanent solution in place.

I’ve added this ticket to our internal system for tracking bugs and you’ll be notified here as we make progress on this issue.

I apologize for the inconvenience that this has caused so far. Let me know if this helps.

Thanks

[Josh]

This reply is private.

[Josh]

Hey James,

That is correct. The Facebook events currently don’t sync when updating.

Awesome! I’ll continue to leave this open for a few more days in case the duplication pops back up.

Thanks!

[Josh]

Hey Fridolin,

Thanks for following up with us!

We have a new bug that was just brought up that I believe may be associated with the issues that you’re experiencing. To see if this is the same issue could you:

1. Let me know what timezone you are currently using?
2. Take a look at your “End of day cutoff” setting within your Event Settings > General tab. It should currently be set to 12:00 am. If you change this to 2:00am or later, does the issue persist?

Thanks!

[Josh]

Hey,

Thanks for following up.

Before we move further, try updating to the latest version of the Eventbrite Tickets plugin (version 3.10.2). There have been a lot of changes to the plugin over the last few releases due to changes on the Eventbrite side and working with their API.

Let me know if the issues persist after updating.

Thanks!

[Josh]

Hey Matt,

No problem. I’ll go ahead and close this thread for now. You’ll still receive updates here as we make progress, however if you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Trevor,

That definitely is strange. I haven’t been able to replicate the issue locally though. Have you tried following the complete Testing for Conflicts procedures to ensure there isn’t another conflict occurring with another plugin or your active theme? This will help us to narrow down what the ultimate cause may be.

Thanks!

[Josh]

Hey Trevor,

That definitely is strange. I haven’t been able to replicate the issue locally though. Have you tried following the complete Testing for Conflicts procedures to ensure there isn’t another conflict occurring with another plugin or your active theme? This will help us to narrow down what the ultimate cause may be.

Thanks!

[Author]

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