Calendar Tool Maxed Out – Heaps of PHP errors

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Home › Forums › Calendar Products › Events Calendar PRO › Calendar Tool Maxed Out – Heaps of PHP errors

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  • July 15, 2015 at 1:53 pm #986742
    hikeitbaby
    Participant

    We have heaps of .php errors and are no longer able to login to our site. Non-stop 502 and even people try to submit calendar events getting. We can’t approve on backend. Super frustrated. We need some kind of support from you guys. Our host has been in there and it’s super clear it’s the plugin. We have around 8000 events in our calendar and 30-50 being generated daily and the system is no longer working. Any suggestions on how you can help us?

    July 15, 2015 at 6:37 pm #986866
    Josh
    Participant

    Hey,

    Thanks for reaching out to us!

    I definitely understand the frustration and I apologize for these performance issues that you’re experiencing. I know we’ve noticed some performance issues with the latest versions that we are currently working on however, I do notice that you’re possibly running some customized versions of our plugins for your particular site.

    I’ll reach out to our team for feedback and more information on how we can best work to help in exploring the issues that are currently happening on your site.

    Thanks!

    July 16, 2015 at 8:42 am #987032
    Josh
    Participant

    Hey Shanti,

    I wanted to apologize again for the frustration that you’ve been experiencing with our plugin. After reaching out, there are a few things that we can suggest:

    • Try updating to the latest versions of our plugins. There have been some performance updates with the latest maintenance release that could potentially help.
    • Additionally, do you currently have any caching set up on your site? I see you’re not currently using the calendar view however, with the latest version of our plugin we do have built-in caching for that view which could help.
    • Finally, we would to get a database dump of the events on your site. We could use it to test and see where the issues are occurring when scaling.

    Let me know if this helps.

    Thanks!

    July 31, 2015 at 7:05 am #992099
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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