[Jeremy]

Hi Wade,

I’m glad that solved your issue!

I’m closing this thread then, but feel free to open a new one if you have any questions or concerns.

Cheers,
Jeremy

[Jeremy]

Hi,

I’m glad you’ll be able to add custom fields to your Community Events submission form 🙂

I’m closing this thread then but feel free to start a new one if you have further questions or concerns.

Cheers,
Jeremy

[Jeremy]

Hi Don,

What happens when you click on “Mine (585)” or “Published (941)“? Still no events displayed?

Did it use to work? If so, do you remember the last plugins you updated, which could have caused some trouble?

Also, did you use to have a multilingual plugin, such as WPML or another one?

I would recommend you to clear all cache, including transient with a transient cleaner plugin such as this one.

Let me know if that helps,

Cheers,
Jeremy

[Jeremy]

Hi Wade,

On March 29th, the current versions were Events Calendar PRO 4.4.24.2 and The Events Calendar 4.6.13.

Yes, you may delete those two plugins through FTP, and then re-install the plugins with Events Calendar PRO 4.4.24.2 and The Events Calendar 4.6.13. From then, if you upgrade gradually, it should be fine. And if it breaks again, please tell me which version is causing some trouble.

Cheers,
Jeremy

[Jeremy]

Hi Wade,

Thanks for reaching out to us! I would be happy to help you ?

Did you upgrade Events Calendar PRO from the previous version (4.4.25) or did you upgrade from an older version (if so, which one)? Did you also upgrade The Events Calendar to version 4.6.15?

Anyway, you can always roll back and reinstall a previous version of our plugins. At least, you’ll be able to get in the admin to make changes. Then, depending on your answers from my questions, we’ll see what we can do.

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Indeed, you need to do some custom coding in order to customize the Community Events submission form. You may want to read our documentation to know how to proceed.

Please not that we are not able to assist with custom coding, the documentation above is just to help you get started.

In case you need someone to do those customizations for you, we can provide a list of freelancers at ease with our plugins.

I hope this helps,

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I would be happy to help you 🙂

It seems there’s a conflict somewhere — at least, there are a couple of JavaScript errors in your website that may have unwanted effects.

Did you update your theme or a plugin recently? Did it use to work fine until recently? If you think the latest TEC update could have broken something, you can always roll back and reinstall the previous version.

That being said, I would definitely recommend you to do some testing for conflict. It would be ideal if you had a staging website to run those tests.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

I’m not sure what happened here, but we’ll fix that problem. Can you still download Events Calendar PRO 4.4.26? (in My Account > Downloads). If it’s the case, download that version.

Then, can you access your FTP? If you can access your FTP, head to /wp-content/plugins/ and deleted the events-calendar-pro/ folder. Upload instead the new folder you had previously downloaded (be sure you unzip it once it’s on the server).

I hope this helps,

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Andrew,

Are your past events still displayed on list view? And if you simply edit one event and press update, do they show up again?

I noticed your post_max_size is only 8M, that might not be sufficient. Could you ask your web host provider to upgrade this value to 64M?

Ideally, you would need the following values:

memory_limit = 256M
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

I hope that will help.

Hi jharris, I’m sorry you have a similar issue. If you need a personalized assistance, please start a new thread, so we could get more information about your setup.

Have a nice day,
Jeremy

 

[Jeremy]

Hi Travis,

Thanks for reaching out to us! I would be happy to help you 🙂

In order to do so, could you share your System Information? (you can paste the information below and set your reply as “Private”).

Thanks in advance,
Jeremy

[Jeremy]

Hi Justin,

Thanks for reaching out to us! I would be happy to help you 🙂

Indeed, by entering in the Near field an address, a city, or any other mappable location, you should be able to get results, like on our demo website.

If it doesn’t work, it’s possible that there’s a conflict somewhere. I would advise you to do some testing for conflicts.

Because your website is in a live environment, I would recommend you to create a staging website so that you could test things out without disturbing your users.

Meanwhile, you can hide the Location Search Field by going to Events > Settings (look for the Basic Template Settings heading).

Cheers,
Jeremy

[Jeremy]

Hi Andrew,

Well, if you don’t have a main.js file, you can create one, that you will save under your-theme/JS. In that file, you can just add that script:

$(document).ready(function(){
  PointerEventsPolyfill.initialize({});
});

Actually it would be a better practice to enqueue the scripts from your functions.php file, so no need to add the link to pointer_events_polyfill.js directly in the head tag.

Instead, open your functions.php file and add the following code:

function tec_extremeice_enqueue_scripts() {
    wp_enqueue_script( 'mainjs', get_stylesheet_directory_uri() . '/JS/main.js' );
    wp_enqueue_script( 'pointer_events_polyfill', get_template_directory_uri() . '/JS/pointer_events_polyfill.js' );
}

add_action('wp_enqueue_scripts', 'tec_extremeice_enqueue_scripts');

Please do let me know if that works, of if you need more help on this.

Cheers,
Jeremy

[Jeremy]

Hi Jane,

I’m glad this snippet solved your problem!

I’m closing this thread then, but feel free to open a new one if you have any more questions or concerns.

Cheers,
Jeremy

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