[Jeremy]

Hi Paulo,

Thanks for your interest in our plugins! I’d be happy to help you.

You’ll find on this page some information about how to make tickets with Event Tickets/Event Tickets Plus.

Furthermore, you can find on this page how to manage your orders and attendees.

If that doesn’t help, I would need some clarification about what you would like to achieve. Could you give me an exemple of a website which has the feature you’re looking for?

Cheers,
Jeremy

[Jeremy]

Hi bcocchurch,

Thanks for reaching out to us! I’d be happy to help you 🙂

The Next/Previous buttons you’ve mentioned, are they meant to be on your main events page? (http://www.bcocchurch.org/events/). I had a look at your website but couldn’t find those buttons.

Also, in order to help you further, I would need your System Information. Could you share them with me? (you can copy it in your reply and set that reply as “Private”).

Thanks in advance,
Jeremy

[Jeremy]

Hi Christine,

Thanks for reaching out to us! I’d be happy to help you 🙂

I don’t know why that happened, but don’t worry, your events must still be saved in your database. In order to get your Events Calendar plugin back, you should reinstall it manually, via FTP.

Once you are in the wp-content/plugins folder, you should manually delete The Events Calendar, and then upload the newest version.

Have you ever used FTP? If not, this guide will teach you how to use it.

Please let me know if you need more clarification on how to procede.

Cheers,
Jeremy

[Jeremy]

Hi madhatteranoka,

Thanks for reaching out to us! I’d be happy to help you 🙂

By default, the shortcode [tribe_events view=”list” category=”your-category”] doesn’t allow you to display images, and there’s no setting to modify this behavior.

That would be possible though with some customization. You may find more information in our Themer’s Guide. Alternatively, you can find someone to do this job for you — we can provide you a list of freelancers.

I hope this helps,

Cheers,
Jeremy

[Jeremy]

Hi stiffgroup,

Thanks for reaching out to us! I would be happy to help you 🙂

Indeed, if you use our plugin for one sub-site only, you don’t need to upgrade to a Multisite License. Can you confirm that you see a Disconnection notice in your account when you log in and go to My Account → License Keys? If that’s the case, you can ignore this message. We are working to improve this messaging and functionality. Additionally, you may not receive notification that updates are available. When an update is available, you will need to visit My Account → Downloads to manually update the plugin.

I hope this helps,

Cheers,
Jeremy

[Jeremy]

Hi Christa,

I’m glad to hear your problem is resolved!

I’m going to close this thread then, but feel free to open a new one if you have further concerns.

Cheers,
Jeremy

[Jeremy]

Hi Helen,

Thank you for your interest in our plugins!

In order to let your users select more than one option when trying to find specific information in the calendar, you may want to use our Filter Bar add-on. With this add-on, you could definitely let your users filter events by city + a specific category.

If you want your users to find events on a map, you would need Events Calendar PRO. We also have a bundle that contains Filter Bar, Events Calendar PRO and Event Aggregator (EA allowing you to import events from other calendars).

To make your events calendar fully community focused, you could use our Community Events add-on: that way, you could accept user-submitted events on your website.

I hope this helps,

Cheers,
Jeremy

[Jeremy]

Hi prenmarketing,

I’m sorry the feature you were hoping for is not currently supported.

If you think the feature you’ve mentioned would be a nice added value for you and lots of other people, it would be great if you could share it with us on our UserVoice 🙂

The suggested features which get lots of votes have high chances of being added in future versions of our plugins.

Thanks a lot,
Jeremy

[Jeremy]

Hi Alan,

Thanks for your interest in our plugin!

There are actually two different ways of filtering. Thanks to the Tribe shortcode available with PRO, you, as an admin, will be able to choose which categories you want to be displayed. On the other hand, Filter Bar will allow your users to select which categories should appear.

Both plugins are independent; you don’t need PRO to use Filter Bar.

I hope this helps — please let me know if you need more clarification on this.

Cheers,
Jeremy

[Jeremy]

Hi Christa,

Thanks for reaching out to us! I’d be happy to help you 🙂

It might be a cache problem. Could you try to install and activate a Transient Cleaner plugin such as this one, to see if that changes something?

Please let me know how it goes,

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us!

This bug has been tagged as a top priority, and our developers are working on it to fix it.

I can’t give you an exact schedule for the fix, but it should be part of the very next Maintenance Release for the Event Aggregator Service.

I’m setting this thread as “Pending fix”, so we could warn you as soon as the issue is solved.

Thank you for your patience and understanding,

Cheers,
Jeremy

[Jeremy]

Hi Georgia,

I’m glad you managed to rearrange the sections the way you wanted 🙂

I’m going to close this thread then, but feel free to open a new one if you have further questions!

Cheers,
Jeremy

[Jeremy]

Hi Rachel,

I’m glad you managed to solve this issue!

I’m going to close this thread then, but feel free to start a new one if you have further questions or concerns.

Have a great day too 🙂

Cheers,
Jeremy

[Jeremy]

Hi Joseph,

I’m glad your event is showing up on the map 🙂

Well, I’m going to close this thread then, but feel free to start a new one if the problem returns or if you have other questions!

Cheers,
Jeremy

[Jeremy]

Hi Daniel,

Thanks for reaching out to us! I’d be happy to help you 🙂

Well, you could change the thumbnail size called in the Single Event Template for Widgets. To edit this file, here is how to proceed:

1. copy the template file in plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php
2. override the template in your own theme by creating a file at [your-theme]/tribe-events/pro/widgets/modules/single-event.php

You may want to read our Themer’s Guide to learn more about templates customization.

I hope this helps,

Cheers,
Jeremy

[Author]

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