Can't change domain name!

[Christa Eagleton]

I have a personal account associated with one domain name. That domain name changed, and I followed the only instructions I could find on your site (https://theeventscalendar.com/knowledgebase/moving-your-license-keys/) to disconnect and then update the domain. However, once I disconnected the option to add it disappeared. Please tell me how to fix this as quickly as possible, we have massive event coming up. Thanks.

[Jeremy]

Hi Christa,

Thanks for reaching out to us! I’d be happy to help you 🙂

It might be a cache problem. Could you try to install and activate a Transient Cleaner plugin such as this one, to see if that changes something?

Please let me know how it goes,

Cheers,
Jeremy

[Christa Eagleton]

Thanks Jeremy. It’s resolved.

The Events Calendar mailto:[email protected]
June 5, 2018 at 6:06 AM
Jeremy wrote:

Hi Christa,

Thanks for reaching out to us! I’d be happy to help you 🙂

It might be a cache problem. Could you try to install and activate a
Transient Cleaner plugin such as this on
https://fr.wordpress.org/plugins/artiss-transient-cleaner/e, to see
if that changes something?

Please let me know how it goes,

Cheers,
Jeremy

Post Link:
https://theeventscalendar.com/support/forums/topic/cant-change-domain-name/#post-1546271

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[Jeremy]

Hi Christa,

I’m glad to hear your problem is resolved!

I’m going to close this thread then, but feel free to open a new one if you have further concerns.

Cheers,
Jeremy

[Author]

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