[Jeremy]

Hi Joe,

Thanks for reaching out to us! I’d be happy to help you 🙂

Yes, you can increase the number of events which are displayed in the upcoming events widget. In order to do so, you may add this snippet in your child theme’s functions.php file.

I hope this helps,

Cheers,
Jeremy

[Jeremy]

Hi bar817,

Thanks for reaching out to us! I’d be happy to help you 🙂

Did you use the [tribe_events] shortcode to display your events? Or are you talking about the default events page?

Also, does your events page display properly when you deactivate the Elementor plugin? And what happens if you switch back to the default theme (Twenty Seventeen) — can you see your calendar?

Waiting for your reply,

Cheers,
Jeremy

 

[Jeremy]

Hi marmop,

Thanks for reaching out to us! I’d be happy to help you 🙂

I don’t know why but it seems your theme was hiding the calendar navigation on smaller screen. To fix this issue, you should try to add the following css snippet in Appearance > Customize > Additional CSS:

@media screen and (max-width: 640px) {
  .tribe-events-notices + #tribe-events-header {
    display: block;
  }
}

Please let me know if that helps.

Cheers,
Jeremy

[Jeremy]

Hi Emma,

Thanks for reaching out to us! I’d be happy to help you 🙂

In order to do so, could you share your System Information with me?

There must be a conflict somewhere. Do you have a staging website where you could run some tests to find where the conflict comes from?

Also, can you make sure you have the latest version of our plugins installed?

Cheers,
Jeremy

[Jeremy]

Hi Thomas,

Thanks for reaching out to us! I’d be happy to help you 🙂

The bug you are referring to is actually a known bug. Our developers will work on it but for now, I can’t give you a release date for the bug fix.

However, I’ve added this ticket to the bug report and I’m going to set this ticket as “Pending fix” so that we can warn you as soon as the problem is solved 🙂

Thank you for your patience and understanding.

Cheers,
Jeremy

[Jeremy]

Hi sharrq,

Thanks for reaching out to us!

There’s no option to hide those information in the back-office, but you can hide them with some CSS in the admin. You can do that with one of these snippets:
http://css-tricks.com/snippets/wordpress/apply-custom-css-to-admin-area/ or http://wp-snippets.com/custom-admin-css/ – then just find the elements you want to hide and use display: none to hide them. http://wordpress.org/extend/plugins/adminimize/ might also help in hiding the actual menu items.

I hope that helps!

Cheers,
Jeremy

[Jeremy]

Hi Charles,

Thanks for reaching out to us! I’d be happy to help you 🙂

It’s weird that you see two boxes for venues… There might be a conflict somewhere. Did you deactivate all other plugins? Did that make a difference? And if you switch back to the default theme Twenty Seventeen, do you still have the same problem?

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Krissi,

I ran hourly imports, and events in the ical feed were properly imported (88 events imported the first time and then updated).

I still haven’t gotten your System Information, could you share it please?

Thanks in advance,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Could you provide me a link to an icalendar feed you’re importing?

Thanks in advance,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Maddie,

I’m glad to hear your issue is resolved!

I’m going to close this thread then, but feel free to start a new one if you have further questions or concerns 🙂

Cheers,
Jeremy

[Jeremy]

Thanks for those details 🙂

We could identify the bug, and I’ve added this ticket to the bug report. I’m going to set this ticket as “Pending fix” so that we could warn you as soon as the issue is fixed. For now, I can’t give you a release date though.

Thank you for your patience and understanding.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Did you up update both The Events Calendar and Events Calendar PRO? Do you know which versions you updated from? (the previous ones or some oldest ones?).

It sounds like it’s a bug but I would need to investigate further and your feedback would help me to do so.

Cheers,
Jeremy

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