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Hi Luke,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out.
Events Calendar Pro should be compatible with WooCommerce (this is one of the supported platforms for Event Tickets Plus), and so far, I have not been able to recreate this issue locally. Can you send me a screenshot of what you are seeing on your WooCommerce page?
Can you also try dropping down to a default environment with Twenty Seventeen enabled and all other plugins besides WooCommerce, The Events Calendar, and Events Calendar Pro disabled to see if you are still running into this issue then? If not, then try enabling your theme and each of the other plugins (one at a time) until the issue reappears. Make sure to have WP_DEBUG enabled during testing and copy/paste any errors that you see here.
Let me know what you find!
Thanks,
Jennifer
Hi Paul,
I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.
I did some testing on my end, but I was not able to recreate this; I am seeing both filters (see screenshot). Were you able to get this resolved? If not, can you tell me which browser you were using?
Hi Paul,
Thanks for reaching out!
You are correct that the Filter Bar will show events for both categories by default. If you would like to change this, you would need to do a customization. As a starting point, I would recommend taking a look at the following articles:
https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/
https://theeventscalendar.com/knowledgebase/themers-guide/
We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!
Hello,
Thanks for reaching out!
Customizations like this are outside the scope of support that we are able to provide here in the forums, but I will be happy to try to point you in the right direction.
First, can you send me a link to the post where you found this snippet? When using custom fields like the event start time, you will need to call them differently (see this article in the Codex). The start time is stored in the field “_EventStartDate”.
Thanks,
Jennifer
Hello,
I tested this out on my end, but I was not running into any issues using this character in my event titles. Did you determine that this was causing the issue with the events not showing up, or is this causing other issues for you?
Hi Emer,
Thanks for checking out our plugins!
Community Events will let users submit events from the front end of the site, but there is not an out-of-the-box way to charge them to do so. You do have the option to require users to be logged in to create events, so you could potentially use a third-party plugin in conjunction with Community Events to charge users for a membership to be able to submit events (instead of charging them per event submission).
To limit the size of the image, you would need to do a customization.
Regarding different events views, you can see all of the available views here on our demo site. The photo, map, and week views are features of Events Calendar Pro, and the rest come with The Events Calendar (free), which is required to use Community Events.
We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi George,
I”m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.
Is this only happening on this one series, or has this happened on other events as well?
Are you doing any caching on your site, such as on your server or via a plugin? If so, can you try clearing that out and see if that gets the correct time showing?
If not, then can you try deleting the series and creating a new one?
Hi Paul,
I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.
It looks like your site wide timezone is not currently set – can you check that your timezone under Settings > General > Timezone (see screenshot) is set to “New York” and not a UTC offset?
Hi Andreas,
Thanks for reaching out!
On the event edit page when searching for a venue, are you entering the name of the venue or searching by the city? In this search box, you will need to enter the name. Can you verify if this gets you the venue names?
For the front end search, I tested this out on my end, and I was getting results when searching for “Biel”, I am getting some results (see screenshot). Were you able to get this resolved?
When you mentioned that you were running into this issue from the beginning, was this before having so many venues in your database? Having a large number of venues can result in some lag when searching.
If you haven’t done so already, you’ll also want to run through the steps outlined here to see if you are still running into this issue with all other plugins disabled and a default theme (like Twenty Seventeen) enabled.
I would recommend installing the free Query Monitor plugin and trying to recreate the issue on the edit event page (in a default environment). This will help identify any issues that might be occurring.
Please let me know what you find!
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.
As a first troubleshooting step, can you test for any conflicts that might be occurring with your theme or other plugins by following the instructions here? If you don’t have a testing site already, then I would recommend the free Duplicator plugin, which will help you create a copy of your live site that you can use for testing.
Please let me know what you find!
Thanks,
Jennifer
Hi Don,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out.
Can you first try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin?
Aside from the CSS, do you have any other customizations to our plugins, such as a template override or a snippet in your functions.php file?
Hi Isaac,
Thanks for checking out Community Events! We do not have any built-in integration with Salesforce, but Community Events does allow you to require users to login to submit events. You can do a customization to get things integrated – our themer’s guide is the place to start if you would like to give this a shot, and we also have a list of recommended developers if you would like to have this done for you.
We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi Susan,
This is unfortunately a known issue, but we are currently working on getting it resolved. I don’t have an ETA as to when the fix will be released, but as soon as we have an update, we’ll let you know here.
I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved! Please let me know if you have any questions in the meantime.
Thanks,
Jennifer
Hi Becky,
It looks like this is a duplicate of this post, so I’ll go ahead and close it out 🙂
Hi Jeff,
I just checked on the internal ticket for this issue, but I don’t have any information yet as to when this will be resolved or what version this was introduced in. However, I would not recommend rolling back too far, as this might cause other compatibility issues on your site, especially if WordPress and your other plugins are up to date.
As soon as we have an update on this, we’ll let you know here. I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved! Please let me know if you have any other questions in the meantime.
Thanks,
Jennifer
