Hello,
I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.
As a first troubleshooting step, can you test for any conflicts that might be occurring with your theme or other plugins by following the instructions here? If you don’t have a testing site already, then I would recommend the free Duplicator plugin, which will help you create a copy of your live site that you can use for testing.
Please let me know what you find!
Thanks,
Jennifer