[Jennifer]

Hi Stephen,

It looks like the organizer email is stored in the wp_postmeta table:

SELECT * FROM 'wp_postmeta' WHERE 'meta_key' = '_OrganizerEmail'

It is associated with the post ID, which is the organizer.

However, I would still recommend using the tribe_get_organizer_email function instead of running a SQL query directly.

I hope this helps!

[Jennifer]

Hi Klaus,

I am checking with the team for some additional recommendations here, as I have not been able to recreate this on my end (the page loads without errors for me using the latest version of Enfold). I’ll let you know as soon as I hear back!

[Jennifer]

This reply is private.

[Jennifer]

Thanks for clarifying that! When an attendee is deleted, the individual ticket stock is automatically adjusted. This is the stock that is associated with the ticket (product) in WooCommerce. However, the shared (global) capacity is not automatically increased when an attendee for a ticket that is using shared capacity is deleted. You can change the shared capacity manually in the tickets Settings section (see screenshot).

Let me know if this makes sense and if you have any other questions!

[Jennifer]

No problem 🙂

[Jennifer]

Hello,

You would need to do a template override for each of the views that you would like to remove the venue information from. If you need help finding where the address is coming from on a particular page, please let me know, and I’ll be happy to point you to it!

[Jennifer]

Thanks Sara, we were able to access it and are doing some testing – we’ll get back to you shortly!

Albert, I do understand where you’re coming from and really wish that I had a better answer I could give you. You might be able to use a third-party plugin like this one (although please note that this has not been updated for quite some time). We do have a ticket open internally to look at adding this as a feature. I linked this thread to it, so if/when this is added in the future, you’ll be notified automatically here.

If you would like to have this functionality coded out for you right away, I would recommend contacting one of our recommended developers. I’m sorry that I don’t have any other suggestions for now!

[Jennifer]

Hi Thomas,

Thanks for sending that screenshot! I see that you are referring to Advanced Post Manager…when you say that the filters aren’t working, are they simply not filtering or are you seeing any errors? Based on your screenshot, it looks like you are able to select the start date as a filter, but not able to enter the date – is that correct? Can you check for any Javascript errors on the page by right-clicking, clicking “Inspect”, and going to the console while you try to recreate the issue?

[Jennifer]

Ok, so we did some testing on the code from the knowledge article you linked to (it looks like you copied it exactly, which is correct), and this is adding the start and end times on our end. Since the start and end times aren’t being added to your feed, I would first recommend clearing out any caching that you’re doing on your site (on your server or via a plugin) and see if you are then seeing the dates.

If not, the next step would be to run through the instructions outlined here to check for any conflicts that might be occurring with your theme or another plugin. Please make sure to have WP_DEBUG enabled during testing and copy/paste any errors that you see into your reply.

[Jennifer]

Hello,

I’m sorry for the delay here! We’ve had a higher than normal volume of threads this week (and typically don’t have support available over the weekend).

Can you please share your full system info with me?

We are limited in the amount of support that we can provide for customizations, but I will run this by one of our developers to see if there is anything we can recommend here. I’ll let you know as soon as I hear back.

[Jennifer]

Hi Mathew,

Thanks for chiming in here!

@itrayzist.com, can you let us know if updating fixes this for you?

[Jennifer]

Hi James,

I’m sorry that you’re running into this issue…I don’t think that it should be loading on non-events pages, but I’m checking with our developers to see if they can provide any recommendations here. I’ll let you know as soon as I hear back!

[Jennifer]

I’m glad that it’s working! However, please note that if you don’t update the plugin, you will eventually run into compatibility issues. If you do have custom code that is conflicting with the current versions, then I would still recommend contacting your developer to see about getting it updated so that you can continue to update to new versions.

Please let me know if there is anything else that I can help you with!

Thanks,

Jennifer

[Jennifer]

Great! Yes it is stored in the database…you can use the tribe_get_organizer_email function (found at wp-content/plugins/the-events-calendar/src/functions/template-tags/organizer.php), which would be the easiest way to grab it.

Organizers are custom post types, so an organizer’s email address should be stored as custom meta data for the tribe_organizers post type. If you need to pull it directly from the database, let me know, and I can check with our developers to find out exactly where it is stored.

[Jennifer]

Just to clarify, are you deleting the attendees (from the attendees page) or tickets?

If you are deleting attendees, were these attendees for tickets that have a shared capacity? In this scenario, the individual ticket stock should increase by 1, but the shared capacity will need to be updated manually (we currently have a ticket open internally to address this).

If this isn’t how your tickets are set up, can you please send me a screenshot of the ticket settings on the event edit screen for a ticket where the stock is not increasing when its attendee records are deleted?

[Author]

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