[Jennifer]

This reply is private.

[Jennifer]

Hello,

Thanks for reaching out!

The events in list-style views will be ordered by their start time – recurring event instances are treated as single events when it comes to ordering. In other words, if you have an event on a Sunday that recurs every day of the week along with a single event on Tuesday, the instances of the recurring event for Sunday and Monday will be displayed, then the single event on Tuesday and the recurrence for Tuesday (the order here will depend on what time each event starts). To change this order (in any way) you would need to customize the query for the views that you want to change the order on.

To add additional event info to the archive views, you can do a template override. Our themer’s guide has instructions on this.

For your ongoing sporting events, this depends how/where you would like them to be displayed in the events views. If you don’t want these events to show up everywhere (for example, you might not want to display them in month view if they have no fixed date), one way to do this would be to use categories and exclude certain categories from certain views (see this post for a snippet that you could use as a starting point).

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

For your recurring events, I can’t really give you “best” option for how long to wait before deleting past recurring events and how far into the future to create them. This will really depend on for how long after/how far in advance you need to display them.

If you set the “Clean up recurring events after” option to 10, this means that past events will be deleted after 10 months. If you don’t need them to hang around on your calendar for that long, I would definitely recommend a lower number – 1 month might be a good option. Keep in mind that the more events you have on your site at once, the more likely performance is to be impacted.

I hope this helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

There is not a way to do this out of the box, but you could do it via a template override – our themer’s guide has some instructions on this, and the template that you would want to copy and edit can be found at wp-content/plugins/the-events-calendar/src/views/month/loop-grid.php. This file contains the loop that populates the days on the month view, so this could be customized to only display multi-day events on the first day.

Customizations like this are outside the scope of support that we are able to provide here in the forums, but if you’d prefer not to tackle this customization on your own, we may be able to assist you further. What I can do is flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks,

Jennifer

[Jennifer]

Hi Kaitlyn,

Thanks for checking out our plugins!

First, Event Tickets (free) will allow users to RSVP to events or buy tickets (via a direct integration with PayPal) for events on your site. Event Tickets Plus allows you to integrate with either WooCommerce or Easy Digital Downloads to sell tickets and adds the ability to display an attendee list on the event.

Regarding pre-set times – there are a couple of ways that you could set this up. One way would be to create an event/post for each time and then add tickets to that event (tickets can be added to events, which are a feature of our free The Events Calendar plugin, or to any other post type). Another option would be to create separate tickets for each date/party on a single post. If you went this route, all attendees for all dates would be shown on the post together (not separated by the date they registered for), so the first option might be your best bet.

There is not a built-in option for attendees to share events after they register, but you could use a third-party plugin that adds social share options to posts – this article has an overview of some of these plugins. If you wanted to add some type of share option to the ticket email or to the event page (after a user registers), you could do so via a template override.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Rhonda,

Thanks for reaching out!

The single venue pages will display upcoming events for each venue, but if you want to display this on another page, the tribe_featured_venue shortcode will allow you to display a certain number of upcoming events for a particular venue. If you want to change the layout for the shortcode, you can do so via a template override. The template for this can be found at wp-content/plugins/events-calendar-pro/src/views/pro/widgets/venue-widget.php.

Does this get you what you’re looking for? Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Serge,

Thanks for checking out our plugins! It’s awesome to hear that you’re liking them so far!

I’m not aware of any particular examples of festivals using our plugins, but you can see some examples of a variety of companies that are using our products here on our Showcase page.

We do have several ticketing options –

Eventbrite Tickets will allow you to sync the events on your site with Eventbrite and display tickets on your site, but all ticket sales will be handled through eventbrite.com.

If you would like the tickets to be sold and managed directly on your site, then Event Tickets and Event Tickets Plus will let you do this. Using Event Tickets (free), you can sell tickets directly through PayPal. Event Tickets Plus lets you integrate with either WooCommerce or Easy Digital Downloads to sell tickets (all managed within your site) and includes additional features like the ability to create custom fields to collect additional information from attendees and check them into an event easily using QR codes. We recently released an app (for Android and iOs devices) to allow you to scan QR codes from your phone, without having to login to your site.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus or any of our other premium plugins for a test run, feel free to do so! Please let me know if you have any additional questions or other requirements that the info above does not address.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

By default, the day of the week will be displayed for events in the current month, and the month will be displayed for events outside of the current month. You can change this however by doing a template override of the single-event.php file found at wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules. The following block of code contains this logic:

if (
isset( $instance['tribe_is_list_widget'] )
&& date( 'm', $post_date ) != date( 'm', current_time( 'timestamp' ) )
) :
?>









In your copy, you can either remove the condition and leave only the code to display the month, or you can simply change this line

date_i18n( 'D', $post_date ),

to

date_i18n( 'M', $post_date ),

so that the month will always be displayed.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

I took a look at the page you linked to and tested this out on my end – I see what you are referring to on your form, but I was not able to recreate this on my end using Community Events and this extension.

Can you try disabling all other plugins besides The Events Calendar, Community Events, and this extension and switching to the Twentyseventeen theme to see if you are running into the same issue? Make sure to clear out any caching that you might be doing (in your browser as well as on your server/via a plugin). If you’re not seeing the same issue, then you can try re-enabling your theme and each of your other plugins until the issue reappears.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

If you would like users to select different dates from one event and not have that event listed multiple times on your calendar, what you could do is create individual tickets for each date on a post or page (instead of an event). This way, you will have one single page where users can buy tickets for an event without having multiple copies of the same event showing up on your events page.

If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Awesome, I’m glad to hear that you got this working the way you need! Please let me know if there is anything else that I can help you with.

[Jennifer]

Hi Ron,

Unfortunately I don’t have an ETA that I can give you yet, but this thread is linked to our internal ticket for this issue. As soon as we have an update, we’ll let you know here!

[Jennifer]

This reply is private.

[Jennifer]

Got it, thanks for clarifying! I tested this out on my end, but I was not able to recreate this issue locally…using the same filters, only events for the selected date were being displayed. Are you seeing the same thing in a completely default environment (all other plugins besides The Events Calendar, Advanced Post Manager, and Events Calendar Pro disabled and a default theme like Twentyseventeen enabled)?

[Jennifer]

Hi Reggie,

Thanks for sending that info! I see that you’re trying to import from a search page – unfortunately there is an issue at the moment where events are not being imported correctly from Eventbrite search result pages. I’ve linked this thread to our internal ticket for this issue, so as soon as we have an update on this, we’ll let you know here.

I’m sorry for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved! Please let me know if you have any questions in the meantime.

Thanks,

Jennifer

[Jennifer]

Ok I did some investigating here, and the message is being called from the ticket template, which also generates the ticket form when tickets are available. So, this should mean that the message is displayed in the same location as the ticket form. I logged this with our developers to take a look at.

I’m sorry for the inconvenience that this is causing, and as soon as we have an update, we’ll let you know here!

[Author]

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