Help Desk

Adding an event page not displayed

  • Posts: 4 Topics: 1
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    Hi there,

    on our website the page for adding an new event is obviously built up (there is source text behind the page) but not delivered (the page remains blank.

    The support of our theme ENFOLD found the following errors and advised us to ask you.

    Hope you can help.
    Klaus

    ——————————

    There are some error messages on the page from Tribe Events:
    Uncaught TypeError: Cannot read property ‘view’ of undefined
    at HTMLDocument.<anonymous> (tribe-events-bar.min.js?ver=4.6.21:1)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    Posts: 4 Topics: 1
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    Just checked with Health Check:
    – no problem with standard theme, all plugins active
    – problem occurs with theme Enfold (and child theme)
    Regards

    Posts: 4 Topics: 1
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    And it is not working with Enfold, even when all other plugins are deactivated.

    So EC Community Event and Enfold theme are not compatible?

    Regards

    Posts: 5041
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    Hello,

    I’m sorry that you’re running into this issue…EnfoldĀ should work fairly well with our plugins, as that theme includes with The Events Calendar. I would first recommend making sure that you’re running the latest version of the theme. Just to clarify, this is not working when you have the parent theme (the default Enfold theme) enabled and your child theme disabled, is that correct? I tested this out on my end, but the page was loading for me using the Enfold theme.

    If it’s not working with the current version (and this is not a conflict with your child theme), then you may want to reach out to their support team directly, as Enfold has a custom integration with our plugins.

    Posts: 4 Topics: 1
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    I am sorry, I do not quite understand what you ask or propose.

    We are running a child theme of ENFOLD version 4.3.2

    We tested community plugin under “Health Check” tool with

    – theme Twentyseventeen (all plugins activated): no problem with displaying the “add event” page
    – theme ENFOLD (parent) (only Event Calendar and Community activated): page not displayed.

    Same situation after deleting and re-installing the two Tribe plugins.

    Klaus

    Posts: 5041
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    Hi Klaus,

    I am checking with the team for some additional recommendations here, as I have not been able to recreate this on my end (the page loads without errors for me using the latest version of Enfold). I’ll let you know as soon as I hear back!

    Posts: 4 Topics: 1
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    Hi Jennifer,

    maybe you should have asked your colleague Victor who could have helped you (and us): https://theeventscalendar.com/support/forums/topic/error-on-add-event-page-community-events/#post-1594741

    We followed that hint and now we can access that page again.

    A simple bug in your plugin…

    Regards
    Klaus

    Posts: 5041
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    Hi Klaus,

    I’m glad to hear that you are able to access the page again! I did link this thread to our internal ticket for this issue, so as soon as we have an update, we’ll let you know here.

    I do apologize for the inconvenience that this caused, and thank you for your patience as we work on getting it resolved!

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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