[Jennifer]

Hello,

Thanks for reaching out! Were you able to get the builder working on your events pages?

Regarding the cost field, it is actually removed by default when you have our ticketing plugins activated, but we have a free extension that you can install to get it back if you would like.

Let me know if that works for you and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Ana,

Thanks for checking out our plugins! Community Events allows users to create events from the front end of your site, and Community Tickets allows users to add tickets to those events that they create. However, they would not be able to add tickets to events they didn’t create (such as those imported with Event Aggregator) from the front end. Users with admin permissions can add tickets to imported events from the back end, but unfortunately there is not currently a way to add tickets to those events from the front end.

We do offer full refunds within 30 days of purchase, so if you’d like to test out any of our premium plugins, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

No problem! Hopefully they’ll have an answer for you soon!

[Jennifer]

I’m sorry photo view isn’t working for you! This is usually caused by a theme or plugin conflict. Can you please share your system info with me? You can also try testing for conflicts by following these instructions.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Robert,

I’m sorry for the delayed response, our forums have been a bit busier than usual lately! Can you check under Events > Settings > Tickets and make sure that “Event” is checked next to the “Post types that can have tickets” setting? The tickets option will only show up on post types that are enabled there, so if “Event” was unchecked somehow, that would prevent the + New Ticket button from showing up on the event edit screen.

I’m not aware of any conflicts with your theme specifically, but it sounds like you did try switching to a default theme and deactivating all non-events plugins (at the same time) and still did not have the option to add a ticket?

The cost field is actually removed by default when our ticketing plugins are active, but you can reenable it if you would like! This article has some more information (and a free extension you can download) to help you do that.

Let me know if enabling tickets on events gets you the ticket button back!

Thanks,

Jennifer

[Jennifer]

Hi Arun,

Great! If you have any questions on getting set up or run into any issues, feel free to reach out to us in our premium support forums and we’ll be happy to help you figure it out!

Thanks,

Jennifer

[Jennifer]

Hi Linda,

Thanks for clarifying! The RSVPs should be recorded. I just tested this out with the extension on my end, and the attendees were being recorded when using the extension. Can you confirm that this is the extension you are using? If you got it from somewhere else, please send me the link so that I can test it out, but I believe the one I linked to is the current version. Our extensions are technically beyond the scope of the support that we provide here in the forums, but we do like to identify bugs with them and get them fixed when possible!

Can you also try testing for conflicts with your theme and other plugins to make sure that there isn’t anything else on your site that could be interfering?

Thanks,

Jennifer

[Jennifer]

Hi Nick,

Thanks for your patience while we looked into this! I checked with the team, and we still have not been able to recreate this again after testing across multiple browsers. Were you able to get this resolved?

Thanks,

Jennifer

[Jennifer]

Hi Ben,

Thanks for sending that link! I took a look at the page, and it looks like the field is there, it’s just not being displayed as it should be when the user adds a ticket. This issue is typically related to Javascript, which is responsible for showing the additional fields when the quantity is increased, and is usually due to a conflict with the theme or another plugin. Have you tried deactivating all other plugins and switching to a default theme?

If you are able to confirm this, you can reference this line of code as a possible solution.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Perfect, I’m glad to hear that worked for you! If there’s anything else I can help with, please let me know.

[Jennifer]

Hi Carole,

There are not plans at the moment to automatically change the ticket stock when tickets are moved, as there are certain cases where users may want to handle the stock differently when moving tickets or attendees. However, I can see how having the option to do so could be helpful! I’d recommend posting this as a feature request in our Feature Ideas Forum, which is what we use to gauge user interest in new features and help guide future development efforts.

If you notice any other problems with the stock or have any problems adjusting it manually, please do let us know!

Thanks,

Jennifer

[Jennifer]

Hello,

Sure thing! I modified the snippet in that post for week view. Try adding this to the functions.php file in your child theme:

/**
* Redirect event category requests to week view.
*
* @param $query
*/
function use_week_view_for_categories( $query ) {
// Disregard anything except a main archive query
if ( is_admin() || ! $query->is_main_query() || ! is_archive() ) return;

// We only want to catch *event* category requests being issued
// against something other than week view
if ( ! $query->get( 'tribe_events_cat' ) ) return;
if ( tribe_is_week() ) return;

// Get the term object
$term = get_term_by( 'slug', $query->get( 'tribe_events_cat' ), Tribe__Events__Main::TAXONOMY );

// If it's invalid don't go any further
if ( ! $term ) return;

// Get the week-view taxonomy link and redirect to it
header( 'Location: ' . tribe_get_week_permalink( $term->term_id ) );
exit();
}

// Use week view for category requests by hooking into pre_get_posts for event queries
add_action( 'tribe_events_pre_get_posts', 'use_week_view_for_categories' );

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Karen,

Thanks for reaching out! Unfortunately there is not an out of the box way to sort the tickets by the  ticket type like that…it would require a customization to either change the way that the tickets are named (putting the ticket type before the ID) or modifying the query for the attendees page to change the way that the tickets are displayed. I’m sorry for the bad news there!

If you would like to do the customization, our themer’s guide is the place to start! I can see how this would be a useful feature, so I would definitely recommend posting this in our Feature Ideas Forum as well, which is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a better answer for you at the moment, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Tim,

I just checked on this ticket, and unfortunately I don’t have an update for you yet. This is in the developers’ hands and needs to be scoped, coded, tested, and scheduled for release. I wish I had a more precise timeline I could give you, but as soon as we have an update, you’ll be notified here!

[Jennifer]

No problem! If there’s anything else I can help you with, just let me know!

[Author]

Posts